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tb123
Contributor II
Feb 14, 2025 11:17 AM UTC
Answered

amazon music

I have a new Sonos / Era 100 system, I’m using YouTube Music as one of my subscribed sources. I also have an Amazon Music account however I cannot find Amazon anywhere in the list of providers to add. I’m in Australia and as far as I can tell, should have access to it?

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Mr. T
Mr. TAnswer
Feb 14, 2025 12:53 PM UTC

Check the country is correctly populated for your account at Sonos.com

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6 replies

bockersjv
bockersjv
Local Superstar
Feb 14, 2025 12:16 PM UTC

It’s working for me in the UK, not too helpful I know but think AUS should be covered according to Sonos.  Have you tried adding on the the PC Application?

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    Mr. T
    Mr. TAnswer
    Feb 14, 2025 12:53 PM UTC

    Check the country is correctly populated for your account at Sonos.com

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      tb123Author
      Contributor II
      Feb 14, 2025 9:46 PM UTC

      Check the country is correctly populated for your account at Sonos.com

      Thanks, that was it, now appears in the list, however my new issue is that I can’t add it. I select it, authorise with Amazon username and password, get a success prompt from Amazon, however go back to the Sonos app and just get a spinning wheel and eventually a “something went wrong”. I’ve tried a few times.

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      Mr. T
      Mr. T
      Feb 14, 2025 10:20 PM UTC

      Check the country is correctly populated for your account at Sonos.com

      Thanks, that was it, now appears in the list, however my new issue is that I can’t add it. I select it, authorise with Amazon username and password, get a success prompt from Amazon, however go back to the Sonos app and just get a spinning wheel and eventually a “something went wrong”. I’ve tried a few times.

      If you have the Amazon shopping app on your device, you could try removing that and adding Amazon Music again. If that doesn’t work, then you’ll likely have to contact Sonos Support.

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      tb123Author
      Contributor II
      Feb 14, 2025 11:05 PM UTC

      Check the country is correctly populated for your account at Sonos.com

      Thanks, that was it, now appears in the list, however my new issue is that I can’t add it. I select it, authorise with Amazon username and password, get a success prompt from Amazon, however go back to the Sonos app and just get a spinning wheel and eventually a “something went wrong”. I’ve tried a few times.

      If you have the Amazon shopping app on your device, you could try removing that and adding Amazon Music again. If that doesn’t work, then you’ll likely have to contact Sonos Support.

      I tried on an iPhone, iPad and Samsung S22, all devices had issues trying to add the music service. I eventually downloaded the Windows Desktop app, and that worked! Could add Amazon music along with a local radio station that was also failing when trying to add.

       

      The ecosystem seems to be very much a “work in progress” in some respects :)

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      Mr. T
      Mr. T
      Feb 14, 2025 11:37 PM UTC

      It’s a little ironic the “easier, faster and better” app can’t even add a music service!

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