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abitoftap
Prominent Collaborator I
Sep 17, 2025 4:32 PM UTC
Answered

Amazon 48KHz not playing

Amazon Music Ultra HD (albeit I guess at 48KHz) has been playing succesfully on my paired Fives, Port, Roam and Play: Five (2nd Generation). In fact I’ve noticed more Ultra HD options over the last few weeks.

Today though trying to playing A Pink Floyd album (A Saucerful...) it wouldn’t play and a message appeared:

Amazon Music. it's encoded at an unsupported sample rate 48000 hz 

which should be playable! Other albums which previously played as Ultra HD still do, others now as HD.

Anybody also having this (or able to solve!) problem. Thanks for any help.

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abitoftapAnswer
Prominent Collaborator I
Sep 19, 2025 5:00 PM UTC

Looks like whatever the cause of the problem was, it appears to have been sorted. A Saucerful...played perfectly in Ultra HD this afternoon. 

Thanks for all who contributed. i usually assume if anything goes wrong it’s my fault!

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Belly M
Belly M
Sep 18, 2025 5:10 PM UTC

If it’s the A14 MKII as linked then it’s 24/192 on the digital inputs, ignore the MAQ specs. So it does appears they are have 32bit tracks. 
 

Anyone here with a DAC that’s supports 32/192 who can test?

 

Edit

Of course Sonos only supports 24/48 so could just be garbage coming out 

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abitoftapAuthorAnswer
Prominent Collaborator I
Sep 19, 2025 5:00 PM UTC

Looks like whatever the cause of the problem was, it appears to have been sorted. A Saucerful...played perfectly in Ultra HD this afternoon. 

Thanks for all who contributed. i usually assume if anything goes wrong it’s my fault!

Translate
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