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Avid Contributor I
Apr 26, 2022 12:35 PM UTC
Answered

Alexa not working properly on my SONOS ONE

When I ask Alexa to play a radio station or an artist it recognises the request and replies, eg ‘playing xx from Global Player’ or ‘shuffling songs by...’ but then silence. I can play these fine through the speaker using the app. If I ask a straight forward question eg what’s the weather forecast Alexa replies correctly. Does anyone know what the issue is with the music and radios? 

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Ken_Griffiths
Apr 26, 2022 12:49 PM UTC

2 replies

Ken_Griffiths
Apr 26, 2022 12:49 PM UTC

See this link:

https://status.sonos.com

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Avid Contributor I
Apr 26, 2022 2:01 PM UTC

Thanks for that, hopefully it gets resolved soon!

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