Albums in music library

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The unability to create the personal music library in searches is bad enough and has been reported by many users already.

Now I faced another challenge when trying to browse the music library: so far, in the new app, the listing of albums was accurate, still a bit clumsy to go through without the A-Z bar on the side, but possible.

On the weekend, without having done any further app update (Android), the album list looks very different. The Sonos app lists every song of an album as one album (!), so the actual list of albums is not there anymore. With 55.000 titles on my NAS, it has now become completely impossible to choose albums or tracks.

Have other users also run into that problem?

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Corry PAnswer

Sonos Staff

Hi @BoernGee et al

Welcome to the Sonos Community!

Sorry to hear of this issue with Music Library that you are having. We are aware of an issue whereby compilation albums with more than one contributing artist will show a different Album entry for each contributing artist, but that these items will be empty. We are investigating, but here is no estimate for when a fix might be put in place.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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BoernGeeAuthor

Contributor I

Thanks for this and sorry if this is becoming a bit emotional. But music is about emotion and not being able to properly listen to ones own music collection that has been put together over years and decades is not a good thing, let alone the amount of money spent on the Sonos system (which in my case, is quite a bit).

Sonos had a perfectly working system and changed it. If you look at the discussion groups, very little is seen as an improvement, a lot is a pain, more complicated, apparently not fully thought through. Many people out there don’t understand why Sonos did this, as Sonos has not explained either. This is the typical behaviour of a company with a high market share in its particular segment, but not a wise product (and comms) strategy on the mid to long run for sure...

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Corry P

Sonos Staff

Hi @BoernGee

Thanks for this and sorry if this is becoming a bit emotional. But music is about emotion and not being able to properly listen to ones own music collection that has been put together over years and decades is not a good thing, let alone the amount of money spent on the Sonos system (which in my case, is quite a bit).

I could not agree more.

Sonos had a perfectly working system and changed it. If you look at the discussion groups, very little is seen as an improvement, a lot is a pain, more complicated, apparently not fully thought through. Many people out there don’t understand why Sonos did this, as Sonos has not explained either. This is the typical behaviour of a company with a high market share in its particular segment, but not a wise product (and comms) strategy on the mid to long run for sure...

Again, I agree, though there have been some explanations. Here is one: https://www.sonos.com/en-us/blog/update-on-the-sonos-app

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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