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Trending Lyricist I
Jul 22, 2024 5:45 PM UTC
Answered

album listing

Under the Albums tab, some albums contain all of the songs in the album and for other albums all songs are displayed as separate albums.

 

 

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rosswells127
Prodigy I
Jul 24, 2024 5:43 AM UTC

@Albumman @JulisCaesar 
Are your duplicate albums “compilation” albums?
If so then this is a known bug in firmware 16.3 confirmed by @Corry P from Sonos in the thread below.
Unfortunately no ETA on a fix though. 😣
Ross.
 

 

17 replies

Lyricist I
Jul 23, 2024 11:34 AM UTC

I have the same issue this morning - any advice?

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AlbummanAuthor
Trending Lyricist I
Jul 23, 2024 9:50 PM UTC

Been n the phone twice with Sonos. So far they are clueless but promise to escalate to senior people. Will chase them down and post here. 

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rosswells127
Prodigy I
Jul 24, 2024 5:43 AM UTC

@Albumman @JulisCaesar 
Are your duplicate albums “compilation” albums?
If so then this is a known bug in firmware 16.3 confirmed by @Corry P from Sonos in the thread below.
Unfortunately no ETA on a fix though. 😣
Ross.
 

 

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AlbummanAuthor
Trending Lyricist I
Jul 26, 2024 1:34 PM UTC

Very interesting question. It’s not that they are duplications, but that each song is listed a a new album. It seems a lot are broadway shows, movie soundtracks and some compilations but not others.

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AlbummanAuthor
Trending Lyricist I
Jul 26, 2024 1:36 PM UTC

I guess yesterday’s email to community is an admission that they really missed the mark ( I am being kind) with the new software 

they should restore the old software until they fix this monstrosity 

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Lyricist I
Jul 26, 2024 8:36 PM UTC

Some are compilation albums but not all. Agree with Albumman above, these are not duplications - clicking on the Album should normally list all the tracks on that album but, instead, I get X copies of the album cover in a list where X is the number of tracks on the album. None of which can be played.

Non-compilation albums are sometimes split into two or three sub-albums, all with the same cover, each of which contain a random selection of the tracks from the complete album.

All very frustrating and annoying as I can only listen to less than 50% of my entire album collection.

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Trending Lyricist I
Jul 28, 2024 3:17 PM UTC

I have the same issue but I have found it much easier to access via 'Folder' rather than song list/album as on the app it is set out exactley as it is on my computer.  Also I have found that to up date anything then to make sure its in my music folder on the computer  I shared with sonos then update music library on the app.

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AlbummanAuthor
Trending Lyricist I
Jul 28, 2024 6:29 PM UTC

Thank you. I will give it a shot. I am furious that sonos tore up its software and sent this bug written, pathetic software “upgrade/update with little to no testing. The letter from the CEO is pathetic as it basically admits the company is incapable of knowing what is in the software .  Can you imagine Apple sending out a software upgrade for iTunes with this level of incompetence and flaws? The time the company says it will take to remedy all of these problems is  disappointing and causing so much time and energy for work arounds like the ones you suggest. Thx again 

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Trending Lyricist I
Jul 28, 2024 6:43 PM UTC

Yes it has been very annoying but have to say my system is getting back to how it was previously.  The sonos community has been very helpful as with out it I wouldn't have got Alexa back up and running or my music library back on .  Its doing what I want it to do.🙂

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AlbummanAuthor
Trending Lyricist I
Jul 28, 2024 6:56 PM UTC

Did you solve some albums being listed under albums individually by song or album covers appearing as individual listing the number of songs but no songs at all?

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