Skip to main content
robokitty
Enthusiast II
February 21, 2026

album artwork showing up intermittently

  • February 21, 2026
  • 41 replies
  • 309 views

Anyone have problems like this recently? I had to re-copy and re-index everything recently. Now some albums don’t have artwork. The artwork shows up on my computer in Apple Music, shows up in finder on my SMB server, but does not show up in Sonos controller on iOS or on MacOS.

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

41 replies

Show previous replies
Raguu
Enthusiast II
February 22, 2026

 

 

It suggests that it will not read a folder.png. But I don’t think that’s true. In any case the art must be embedded or it wouldn’t show in apple music (itunes) in the first place, right? Also, I do have some albums with missing artwork, and they have a valid folder.jpg jpeg image.

 

The art may be embedded (if bliss says it is it is), but does your artwork rule in bliss allow images bigger than 1024x1024 and 320kb? 

 I have many album art files in the album folders over 1024 x 1024, over 320kb and they all have unique names. They all show in Sonos.  Also several of the album cover files are .png.  Maybe because they are all embedded in the album tags is why they all show in Sonos.  Maybe Sonos looks at the tags first or maybe that’s all they look at.

The requirements say PNG files are fine for embedded art work, but not folder.png. If you are on iOS you can have any resolution, but Sonos says no bigger than 320kb. Maybe these requirements are more suggestions than hard and fast rules.
 

Probably to guide owners so the art isn’t so large so as to time out om systems with slow to spin up disks or higher latency networks. I’m just guessing though. 

    MoPac
    MoPac
    Headliner III
    February 22, 2026

     Mine are all under 600kb which is a BlueSound requirement.

      Parsnip62
      Enthusiast II
      February 22, 2026

      I have a weird issue where album art from my library does not display on the album list page, or the album page, but it does show on the Now Playing page.

      I mentioned on here months ago and it's still an issue. I've rebooted everything but to no avail. 

      MoPac
      MoPac
      Headliner III
      February 22, 2026

       Are you up to date on the Sonos app & hardware?  Are you Android or IOS?

      Parsnip62
      Enthusiast II
      February 22, 2026

       Are you up to date on the Sonos app & hardware?  Are you Android or IOS?

      Yep. All up to date.

      I have an Android and iPhone. Same on both. 

      MoPac
      MoPac
      Headliner III
      February 22, 2026

      Oh, I guess if the artwork was correctly embedded I would see it here at the bottom of this panel?

       

       Yes.  Drag N’ drop a jpg/png album art file into that square.  Some tagging software lets you look online for a cover.  It should show in that square which indicates it’s embedded in the metadata and should show in Sonos after an index.

      robokittyAuthor
      Enthusiast II
      February 22, 2026

      I have a weird issue where album art from my library does not display on the album list page, or the album page, but it does show on the Now Playing page.

      I mentioned on here months ago and it's still an issue. I've rebooted everything but to no avail. 

      I think mine did that, too.

      Parsnip62
      Enthusiast II
      March 1, 2026

      I have a weird issue where album art from my library does not display on the album list page, or the album page, but it does show on the Now Playing page.

      I mentioned on here months ago and it's still an issue. I've rebooted everything but to no avail. 

      So after several months of this issue, today I suddenly have album art displaying from my library in all the screens. 😂

      I have changed absolutely nothing to make this happen. It's just done it of its own accord.

      Hey ho. 

      buzz
      buzz
      March 1, 2026

      Have you recently updated the system? Lately, updates have become effective on a rolling basis. An update will be released, but certain details will not initially be available for all users. I’m not sure if the rollout is based strictly on geography or random. In any case a feature may not be available to a given user for several days after an update is released.

      The system will attempt to fetch a track’s artwork for a certain time interval. If there is congestion the artwork fetch for a given track may intermittently fail. You may notice this more often while working with large Queue’s or Playlists.

      Parsnip62
      Enthusiast II
      March 1, 2026

      Have you recently updated the system? Lately, updates have become effective on a rolling basis. An update will be released, but certain details will not initially be available for all users. I’m not sure if the rollout is based strictly on geography or random. In any case a feature may not be available to a given user for several days after an update is released.

      The system will attempt to fetch a track’s artwork for a certain time interval. If there is congestion the artwork fetch for a given track may intermittently fail. You may notice this more often while working with large Queue’s or Playlists.

      Nope. I've been up to date as new versions are released. I've got the system set up to auto update and I've always updated the app when new versions are available. I updated the latest version of the app on Wednesday. 

      Very odd. 

      I've not even played anything from library since Friday, but then I noticed artwork in the recently played list on the home screen this morning. It was 100% not there on Friday when I was playing the albums. 

      Show more replies
      Terms & ConditionsAccessibility statement