Chromatic Producer I

Alarms - new errors?

Forum|Forum|1 year ago
February 7, 2025
17 replies
547 views

Short version:

Since the latest software drop my Spotify Playlist alarm has stopped working and is replaced by the HATED Sonos Chime. I have tried deleting and re-creating the alarm, changing the playlist.

When managing alarms via the Android App and Windows App (not the Web App) I get odd results.

Anyone else experiencing this?

Longer version:

I have a 20-player Sonos setup that includes a pair of Sonos Play: 1s in the bedroom. I have had an alarm set in the morning for years that plays a Spotify playlist that has been saved to Sonos Favourites.

These players have been problematic since the App debacle with typically a 10-20s delay for them to respond when controlled via the Android app (Open App - Select “Bedroom” - Zone displays with a volume of -1 and “No Content” - wait 10-20s - Zone updates with actual volume and actual content).

However up until the last software drop the alarm functioned with no problem.

Now it seems that whatever I do, instead of playing the selected music, the alarm plays the deault Bing Bong which means I wake up every morning sighing and grinding my teeth.

I have just tried to edit the alarm via the Sonos Windows Desktop App and, interestingly, the “Music” box is empty. When I try and select one of the saved Spotify Playlists I can’t find a route to them so have had to select something similar (Sonos Favourites doesn’t seem to be an option).

System setup:

A mix of pretty much every generation of S2 player

Wi-Fi over a Deco mesh Wi-Fi system

Rock Solid dedicated fibre internet access (1Gbps)

Control (usually) via Android app

I have tried:

Rebooting the players

Rebooting all the network components

Deleting and re-creating the alarm via the Android app

None of these have made any difference.

Latest experiment has been to edit the alarm via the Windows App.

If anyone else is experiencing similar - I’d be grateful if you’d let me know so I know it’s not just me.

If anyone has any constructive suggestions to fixing this I’d be REALLY grateful.

(And - to those at Sonos affected by the latest round of job cuts - my sympathies. It’s a horrible process, I hope they take care of you).

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Pinned Reply By Corry P

Hi @IanJShaw et al

We are now investigating several unwanted behaviours regarding Alarms, with them either disappearing from the app, not sounding at the set time, or being unable to be snoozed. We have no estimates for when a fix might be put in place, but we will update this thread when we hear of it.

I hope this helps.

Show previous replies

Corry PPinned

Sonos Staff

Hi @IanJShaw et al

We are now investigating several unwanted behaviours regarding Alarms, with them either disappearing from the app, not sounding at the set time, or being unable to be snoozed. We have no estimates for when a fix might be put in place, but we will update this thread when we hear of it.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

AjTrek1

FWIW…

I created an alarm
stoped the app from running in the background
deleted the app
reinstalled the app
signed in with my credentials
opened Alarms
Alarm is still there

I’ll keep the alarm and monitor for behavior mentioned in this thread and report back.

Device

Iphone 15 ProMax iOS 18.5
Sonos App 80.20.35

Together Everyone Achieves More = T.E.A.M.

S

sjw

Local Superstar

This is looking more like one of those things that Sonos are using that rely on something in the Cloud - like things in the App can now be switched on or off by Sonos - even in the same App version.

Airgetlam

Given the connection challenges I often have to ‘the outside world’, I’m not a fan of needing any ‘cloud checks’ before a function works. I have no difficulty with fallback checks and communication, but failure if a system / device can’t reach outside doesn’t work for my situation, if my local network can communicate with itself.

I have no evidence that there’s a ‘precheck’ on alarms, though, just stating a generality, on the offhand chance someone (PM? Coder?) happens to read this, or our moderators choose to pass it on as a potential ‘corner case’, which might help generally with a bunch of things.

Bruce

S

sjw

Local Superstar

Same, I have no ‘evidence' either, but I don't think it's a coincidence that there are quite a few posts about alarms randomly disappearing and failing to go off recently that don't quite coincide with an App update. And we've had confirmation separately that Sonos have the ability to ‘toggle’ functionality, irrespective of the App version and that there is a reliance on an online connection for certain functionality. The actual functionality dependent on an Internet connection hasn't been precisely defined though (that I know of….).

AjTrek1

FWIW…

I created an alarm
stoped the app from running in the background
deleted the app
reinstalled the app
signed in with my credentials
opened Alarms
Alarm is still there

I’ll keep the alarm and monitor for behavior mentioned in this thread and report back.

Device

Iphone 15 ProMax iOS 18.5
Sonos App 80.20.35

Update: 5/21/25

Alarm still working as programmed. The alarm appears in my iOS devices (iPhone and iPad) as well as my Android tablet. Will provide another update in a few more days.

Together Everyone Achieves More = T.E.A.M.

J

JLetch

Contributor I

Similar issue and the fix in case it is helpful to anyone.

Over a period of a few days most of my Spotify playlists stopped being able to play as an alarm and instead I. was getting the CHIME and a Spotify lost connection error. In this situation it seems the way that Sonos caches information about the Spotify playlist can get corrupted. To fix the issue I did the following for any failing playlist:

Remove the Spotify playlist as a Sonos Favorite.
Re-add the Spotify playlist as a Sonos Favorite.
In the Alarm section, unselect and re-select the Sonos Favorite (for that Spotify playlist) for that particular alarm.

Why the integration gets corrupted is unclear to me, but you can tell if it is by doing the following:

Select any Spotify playlist that is listed under Sonos Favorites (i.e. you added it at some time in the past).
If the option to “Remove from Sonos Favorites” is not there or the only option is to “Save to Sonos Favorites” despite it already existing in the Sonos Favorites list it means somehow something is corrupt. Just follow the steps above to clean things up.

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