Contributor I

Answered

alarm problems

Forum|Forum|2 years ago
September 6, 2024
6 replies
284 views

I have multiple alarms set to play music on my Sonos Move. All function as programmed but one. When the time for the alarm happens, the chimes play instead of the music. I have tried different music, changing the time by a minute, deleting the alarm and re entering an alarm; but it always plays the chimes instead of the music. Only for the 9:00 am alarm! I have the latest App upgrade. Any ideas?

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Best answer by Airgetlam

If indeed they are Sonos alarms (and the above post is definitely a possibility), it means that at the time the alarm goes off, Sonos can’t reach the indicated station, for some reason. Rather than not playing at all, and missing the alarm, it defaults to a chime.

You seem to have done the things I’d normally recommend, so I’d suggest that you submit a system diagnostic within 10 minutes of the alarm chiming, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

K

kpr

Prodigy I

Do you use Alexa or any home automation. Could it be that the alarm is set there?

I haven’t tested if I set an alarm in the Alexa app and also in Sonos for the exact same time. Alexa alarms are chimes for me.

AirgetlamAnswer

If indeed they are Sonos alarms (and the above post is definitely a possibility), it means that at the time the alarm goes off, Sonos can’t reach the indicated station, for some reason. Rather than not playing at all, and missing the alarm, it defaults to a chime.

You seem to have done the things I’d normally recommend, so I’d suggest that you submit a system diagnostic within 10 minutes of the alarm chiming, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

buzz

Grand Maestro

If you change the time by more than one minute, do you still have the issue? I’m speculating that the music site might go down (for a few minutes) for maintenance at 9:00. Another possibility is that 9:00 is a favorite time for the station. Stations contract for a certain number of simultaneous streams. When the limit is reached the station may dump users with long time connections or block new connections.

L

LittlenewtAuthor

Contributor I

Do you use Alexa or any home automation. Could it be that the alarm is set there?

I haven’t tested if I set an alarm in the Alexa app and also in Sonos for the exact same time. Alexa alarms are chimes for me.

I don’t use any home automation other than Sonos

L

LittlenewtAuthor

Contributor I

If indeed they are Sonos alarms (and the above post is definitely a possibility), it means that at the time the alarm goes off, Sonos can’t reach the indicated station, for some reason. Rather than not playing at all, and missing the alarm, it defaults to a chime.

You seem to have done the things I’d normally recommend, so I’d suggest that you submit a system diagnostic within 10 minutes of the alarm chiming, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Thanks! I will try that

L

LittlenewtAuthor

Contributor I

If you change the time by more than one minute, do you still have the issue? I’m speculating that the music site might go down (for a few minutes) for maintenance at 9:00. Another possibility is that 9:00 is a favorite time for the station. Stations contract for a certain number of simultaneous streams. When the limit is reached the station may dump users with long time connections or block new connections.

I will try changing the time...Thanks!

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