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Drdaveor
Contributor I
March 30, 2023
Answered

alarm not playing

I set alarm to play sirius xm channel. It has worked for a while, no problem. Then in last 3 days it has stopped working and all I get is the Sonos chime. What is up ?

I tried unplugging and plugging sonos back in. It didn’t work

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Corry P
Corry PAnswer
Sonos Staff
March 30, 2023

Hi @Drdaveor 

Welcome to the Sonos Community!

There have been several reports here of certain SiriusXM channels being unavailable. Please change your alarm to a different channel, or to a different source altogether and it should work without issue.

We are investigating this issue with SiriusXM and there is currently no workaround. I’ll post here when there is more information.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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3 replies

Corry P
Corry PAnswer
Sonos Staff
March 30, 2023

Hi @Drdaveor 

Welcome to the Sonos Community!

There have been several reports here of certain SiriusXM channels being unavailable. Please change your alarm to a different channel, or to a different source altogether and it should work without issue.

We are investigating this issue with SiriusXM and there is currently no workaround. I’ll post here when there is more information.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
Corry P
Sonos Staff
March 30, 2023

Hi @Drdaveor 

In addition, if you have marked any SiriusXM channels as favourites, please remove the favourite and recreate it.

By extension, it may be enough to recreate your alarm entry with the updated link afterwards to get the alarm working again (rather than using a different channel, as I suggested above).

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    amatojt
    Contributor I
    April 5, 2023

    I had the same issue - I removed the channels from my favorites on Sonos and then re-added them and they are now working. SO not sure what the issue was, but this has resolved the issue I had with all of the XM channels that were not working.

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