Airplay not working from iPhone Music

Forum|Forum|1 year ago
November 23, 2024
4 replies
344 views

I have 2 x Ikea Syfonisks and 1 x Beam (Gen 1). System has been working or for a few years. I usually Airplay from Music app on my iPhone. Now when I try to play to a speaker it connects momentarily (no sound) then just jumps back to the iPhone. All speaker are visible and I don’t get an error just it just won’t ‘stick’ on a speaker (or speakers). The systme works if I play from my Apple Music library within the Sonos app but I prefer to use the Music app directly (and have always done so in the past). I’ve reset the router, switched all the speakers off and on again. No luck, any suggestions?
Edit: i just tested from my iMac using Music and I can connect – so presumably this is a Music app on the iPhone problem?

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Best answer by Airgetlam

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

J

John B

You don’t mention having rebooted the phone. Have you tried that?

P

Pierrot73Author

Contributor I

Hi, yes did that, didn’t help.

AirgetlamAnswer

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

shanewatson

Lyricist II

Ensure your iPhone and speakers are on the same Wi-Fi network (not accidentally connected to a guest or secondary network). Restart your router again, but this time wait a few minutes before turning on the iPhone and Sonos devices. Temporarily disable Bluetooth, as it can sometimes interfere with AirPlay.

You might also get help from the official sonos support, as a similar problem has already been answered here :https://en.community.sonos.com/controllers-and-music-services-229131/airplay-cannot-connect-to-sonos-6889445

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