Contributor I

Airplay from macOS can not connect to Era 100

Forum|Forum|1 year ago
December 7, 2024
53 replies
2171 views

Airplaying from macOS to an Era 100 does not work. The speaker is discovered, but when I try to select it, I get a generic error saying “Could not connect to “<Speaker name>””.

This is highly specific to macOS (laptops in my case, 3 of them) and the Era 100.

Using Airplay on macOS to my other Sonos products (Port, Beam, Play:1) works without issue. Direct play from Spotify on macOS to the Era 100 works as well.

Likewise using Airplay from an iPhone to the Era 100 works.

Sonos chat support was unfortunately unable to help after extensive troubleshooting, will have to call in, but judging by other posts, this seems to be a Sonos issue considering its specific to one speaker model.

If anyone has had any luck getting an answer from their phone support it would be appreciated to post the solution here. Otherwise I fear that there is nothing to do but wait for Sonos engineers to prioritize this.

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gimballAuthor

Contributor I

A short update for others considering Sonos ecosystem: the L2 support agent cancelled the appointment (after being late already) and now I am stuck waiting to figure out if another appointment will go through this year.

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PascalDog

Lyricist III

I’m sorry to hear about the support cancellation. Please keep us updated.

I decided to experiment with another solution since my three Era 100s are currently completely inoperative with Mac AirPlay. I purchased a Denon Home 150NV, and it AirPlays perfectly from my Macs, as do my Sonos Beams and HomePod minis. There appears to be a Mac-to-Sonos Era 100 AirPlay issue.

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markus1983

Lyricist III

Just checking in to see if there is any news. I’ve connected my Era 100s to my MacBook using bluetooth and it works well though audio quality is crap for short periods once in a while.

@gimball @PascalDog : what kind of Macs have you tested this on? I’m on a Macbook Pro 14-inch Nov 2023.

What kind of Macbook do you have, @GuitarSuperstar ?

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GuitarSuperstar

Lead Maestro

Just checking in to see if there is any news. I’ve connected my Era 100s to my MacBook using bluetooth and it works well though audio quality is crap for short periods once in a while.

@gimball @PascalDog : what kind of Macs have you tested this on? I’m on a Macbook Pro 14-inch Nov 2023.

What kind of Macbook do you have, @GuitarSuperstar ?

MacBook Pro M3

"Receive with simplicity everything that happens to you." - Rashi

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gimballAuthor

Contributor I

Just checking in to see if there is any news. I’ve connected my Era 100s to my MacBook using bluetooth and it works well though audio quality is crap for short periods once in a while.

@gimball @PascalDog : what kind of Macs have you tested this on? I’m on a Macbook Pro 14-inch Nov 2023.

What kind of Macbook do you have, @GuitarSuperstar ?

L2 support will continue troubleshooting after a long but unsuccessful session.

I have this issue across 2 M2 MacBooks and an older Intel MacBook Pro. Bluetooth, direct play via Spotify and the Sonos app from the MacBooks work fine. It’s specifically Airplay from macOS to the Era 100.

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markus1983

Lyricist III

Thanks for the updates. Just to be clear, I’m also on a Macbook Pro M3.

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PascalDog

Lyricist III

I have two MacBook Air M2s running Sequoia 15.3. AirPlay between the Macs and my Era 100s does not work. However, the Macs AirPlay without issue to my HomePod minis and Denon Home 150 NV.

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gimballAuthor

Contributor I

Still no follow-up or communication.

Last meeting with L2 was 3 weeks ago.

Issue persists even after the latest updates (both Sonos and macOS).

At this point I am considering returning the Era 100 because it’s pretty useless to me if I can’t AirPlay from my laptops.

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gimballAuthor

Contributor I

The stereo pair of Era 100s and Sub Mini are not grouped. They are all in one zone or room.

This is, by the way, functionally the same thing. Your Sub Mini is just carrying on the Airplay for your Era. Try putting the Era 100 as a completely standalone speaker and Airplaying from your Mac.

AjTrek1

The stereo pair of Era 100s and Sub Mini are not grouped. They are all in one zone or room.

This is, by the way, functionally the same thing. Your Sub Mini is just carrying on the Airplay for your Era. Try putting the Era 100 as a completely standalone speaker and Airplaying from your Mac.

You are incorrect the sub mini is not carrying the airplay signal for the Era 100’s. The sub mini is bonded to the Era 100 stereo pair from which it receives its instructions not vice-versa. Besides you can’t setup any Sonos sub as a standalone speaker.

Together Everyone Achieves More = T.E.A.M.

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