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FateCele
Contributor I
Jul 30, 2024 8:35 AM UTC
Question

After updating the IOS version 80.05.04, I can only enter through Japanese or English

After the IOS version 80.05.04 was updated, any text box in Sonos App can only be entered through Japanese or English and could not be changed into Simplified Chinese which I could use previously, any solutions? Thanks!

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5 replies

Corry P
Corry P
Sonos Staff
Jul 30, 2024 10:02 AM UTC

Hi @FateCele 

Welcome to the Sonos Community!

I’m sorry to hear of the issue you’ve been having with entering text in the Sonos app, and I’d like to look into it for you.

Could you please share some screenshots of the issue you are having? Please also let me know which Chinese keyboard(s) you are selecting. Thanks.

 

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
FateCeleAuthor
Contributor I
Jul 30, 2024 10:08 AM UTC

Hi @FateCele 

Welcome to the Sonos Community!

I’m sorry to hear of the issue you’ve been having with entering text in the Sonos app, and I’d like to look into it for you.

Could you please share some screenshots of the issue you are having? Please also let me know which Chinese keyboard(s) you are selecting. Thanks.

 

Hi, Corry,

Thanks so much for reaching out! Please find the screen shots, I have 4 keyboards setup in Iphone (English (United States), Emoji, Japanese and Simplified Chinese (Pin Yin)), while using the SONOS APP, e.g., doing the search, the only keyboards that I can choose are Japanese and English (US) and I cannot select either Chinese or Emoji, which you can find in another screen shot listing all the available keyboards. Hope this could clarify.

 

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    FateCeleAuthor
    Contributor I
    Jul 30, 2024 10:49 AM UTC

    For the record, I tried to install a third-party Chinese input, and it works, I can select the third-party Chinese input option in SONOS APP, but still the ios built-in Chinese PinYin could not be available.

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      Corry P
      Corry P
      Sonos Staff
      Jul 30, 2024 1:40 PM UTC

      Hi @FateCele 

      Thank you for that additional information. We have been able to replicate your issue in our own testing and we are now investigating.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Mkt1st
        Lyricist I
        Aug 3, 2024 9:32 AM UTC

        Same issue with other languages as well on iOS

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