Contributor I

Question

after update 80.00.20 all devices not available

Forum|Forum|2 years ago
May 7, 2024
58 replies
14979 views

After Update 80.00.20 all devices are Not available.With the old 16er Version everything was Fine.

S2 with sub,Playbar,play3 and move.

the devices are available in my Spotify App.

In Sonos s1app are the devices viewable ….

IOS iPhone 15max pro

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skullc

Prodigy III

Same problem here. What really add to my frustration is Sonos emails me frequently to order their headphones. Sonos has our contact information and chooses to ignore the problem(s). Why buy anything form a company that seems to ignore its present users?

I moved all Sonos emails to junk folder problems solved 😊😊

Network= livewire cpe pro 3 +eero 6 pro wireless

T

tschimick

Contributor I

Same issue here. Was just listening in my office 30 min ago. Did the update (iPhone 15) and now all my speakers are gone. Even Alexa won't work. She responds and says she'll play but nothing happens. Sonos has always been a pain in the ass but this app is ridiculous. Please fix this.

L

Lameproducts

Lyricist I

It's been over a month how long can it possibly take to revert the software. 3,500 worth of trash in my house... I can't connect like everyone else.

T

Trent1980

Lyricist I

What is a better product than Sonos that functions the same way but actually works? After this update, the system is useless. I’d prefer to just start over with a new system that actually works.

F

followingthesunC

Lyricist I

The new app is terrible - we’ve lost functionality that we used - just basic stuff like when changing the volume it told you the number (ie 14) - but now it is just a bar. And my Sonos Move now NEVER works - it might play for 5 seconds and then nothing for 2 days - and yet I can see it in the app - and it says it is playing a song. Never had a problem before.

I

ionut

Contributor I

How this company is still in business ? Previous release was solid working fine and now is a matter of luck. I’m using them in a coffeeshop, what I mistake, I will switch all of them with the first opportunity. Bose all the way, cables all the way, back to basics.

M

Marco000

Lyricist III

Disable 5ghz in your router settings. Solved all reliability/connection issues for me. App is also faster.

S

SHuguenin

Lyricist I

This is absurd. The many Sonos items I have were not cheap - everything worked perfectly before this new app - now I can’t get anything to connect or stay connected. I have to reboot wifi, reboot the app, power cycle speakers - then - maybe - it will connect. Absolutely crap experience. Tried chatting with their support - it takes forever to get a reply. Tried calling their support - it took more than 1 hour to speak to someone who struggled with English. I wish I never updated the app - feel stuck with no path to resolution.

D

Denigo

Lyricist I

Same problem here, even added a new system. The next time i opened the app...all gone again! ☹️ Spotify can see my system...but the Sonos App keeps losing them. I’m so disappointed.

A

AndroidUser

Lyricist I

I am having massive problems after update!! All products have disappeared. I have to find them all and enter passwords manually and re enter WiFi.. keeps failing. This is ridiculous for such expensive products. I had it all set up for tv and now I can't even find the Beam 2 via app.

Please fix this!!! ASAP

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