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slash755
Contributor II
Sep 1, 2024 11:44 AM UTC
Answered

Adding Music Library Error Message

I have a Music folder on my desktop that I am trying to add. This is on MAC OS.

When I try to do this it says Sonos was unable to add the folder and access is denied?

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    Ken_Griffiths
    Ken_GriffithsAnswer
    Sep 1, 2024 1:57 PM UTC

    You need to share the folder using the SMB v2 (or higher) protocol and ideally give a user/account on the PC permission to access the folder as ‘read-only’. Then add the network UNC path to the mobile Sonos App with the user/credentials alongside that has the read-only access.

    Here’s two Sonos Support links and a YouTube video aswell, that each will hopefully perhaps assist you to setup Sonos access to the share…

    https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonos

    https://support.sonos.com/en-gb/article/add-your-music-library-to-sonos

    https://youtu.be/kjhKhDuvgDY

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    6 replies

    Ken_Griffiths
    Ken_GriffithsAnswer
    Sep 1, 2024 1:57 PM UTC

    You need to share the folder using the SMB v2 (or higher) protocol and ideally give a user/account on the PC permission to access the folder as ‘read-only’. Then add the network UNC path to the mobile Sonos App with the user/credentials alongside that has the read-only access.

    Here’s two Sonos Support links and a YouTube video aswell, that each will hopefully perhaps assist you to setup Sonos access to the share…

    https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonos

    https://support.sonos.com/en-gb/article/add-your-music-library-to-sonos

    https://youtu.be/kjhKhDuvgDY

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      slash755Author
      Contributor II
      Sep 2, 2024 12:10 PM UTC

      Thank you! I was finally able to do this using the Networked Device option referenced in the video.

      I was using the other options before.

       

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        Dmlr
        Lyricist I
        Sep 7, 2024 1:37 PM UTC

        I have tried all of the options suggested in the video but I still can’t add my music library to Sonos app on my MacBook Air computer.  I continue to get the message “Sonos was unable to add the music folder”.  Access denied - check the username and password.  What gives?  Very frustrating 

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        Ken_Griffiths
        Ken_Griffiths
        Sep 7, 2024 2:11 PM UTC

        I have tried all of the options suggested in the video but I still can’t add my music library to Sonos app on my MacBook Air computer.  I continue to get the message “Sonos was unable to add the music folder”.  Access denied - check the username and password.  What gives?  Very frustrating 

        Have you given ‘read-only’ permission to a user/account to access the SMB v2 (or higher) shared folder? If so, then ensure that the user can access it over the LAN and that you have entered the user account credentials correctly in the Sonos App. Note that both SMBv1 and HTTP shares are no longer supported.

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        slash755Author
        Contributor II
        Sep 7, 2024 2:45 PM UTC

        I have tried all of the options suggested in the video but I still can’t add my music library to Sonos app on my MacBook Air computer.  I continue to get the message “Sonos was unable to add the music folder”.  Access denied - check the username and password.  What gives?  Very frustrating 

         

        I had to select the Networked Device option to get this to work and type the path.

        Ex. \\My-Mac-mini\MUSIC

         

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          Dmlr
          Lyricist I
          Sep 7, 2024 6:02 PM UTC

          Yes I’ve given permissions and also selected network option.  

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