Contributor I

Adding a new product on S1 Controller but app sends me to S2

Forum|Forum|3 years ago
August 5, 2023
14 replies
688 views

Hello.

I have looked through the questions and haven’t seen one similar but apologies if already asked (there was one 3+ yrs ag).

I have 3 x Play 1 and 1 x Play5 which are NOT compatible with S2.

I recently removed the Bridge and have now managed to connect directly….. well two of them.

I left the third and now, when trying to add, tI go to Settings > System > Add Product and a pop up box says Sonos app needs updating before I can do anything else.

Clicking update on that open a window which takes me to the S2 app and asks me to download that.

I really need to just add the final Play 1 into the existing system but circumnavigating the command to update to S2.

Any thoughts appreciated

Thanks.

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S

StraboAuthor

Contributor I

Yes, agreed. I’ll try that. Thanks.

S

StraboAuthor

Contributor I

I’ve d/l S2 and it says unable to connect to sonos system.

Do you think I need to disconnect everything again and set it up as a new system?

Ken_Griffiths

Yes, agreed. I’ll try that. Thanks.

Having already removed your Bridge, you can upgrade via the S1 App ‘Settings/System/System Tools/System Compatibility Check’ and follow the onscreen instructions. See this link too:

https://support.sonos.com/en-us/article/update-from-s1-to-s2

S

StraboAuthor

Contributor I

That’s perfect. Gradually they all updated to S2 and I’ve managed to add the final Play as well.

THank you SO much for your help. I’ve been faffing with this for hours and you’ve really helped.

I’m not sure why I thought they were incompatible but perhaps it was because of the bridge.

Thank again. Brilliant. 👍

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