Avid Contributor II

Answered

Add music service - Tidal not on menu

Forum|Forum|2 years ago
April 22, 2024
14 replies
549 views

Trying to resolve a connection issue between Tidal and my Sonos app, I deleted Tidal from my list of music services. When I went to add it again, Tidal was not available in the list of music services in the drop down menu. Neither was Apple Music, which I’d also removed.

I tried all the usual methods to resolve the issue; removed and reinstalled relevant apps and ensured all were on the most recent updates. I deleted the Sonos app from all my devices save one.

I am able to play directly from Tidal to my Sonos devices, I just can't play directly from Sonos using Tidal Connect.

Finally I contacted Sonos via live chat, we both concluded it was weird. They suggested I call the Sonos phone line for help which I did just now but the wait time is lengthy, so I’m hoping for some help here in the community.

Thank you.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by ClausN

Check that “Country” in your Sonos profile is correct

Show previous replies

V

VultureSongAuthor

Avid Contributor II

Resurrecting this thread because I have similar issue:

Amazon Music, Apple Music, Deezer, Spotify, Tidal not on the list of available music services. Thus I can’t add what I need.

Hi,

Sorry to hear you’re experiencing the same or similar issue to mine. In my case one of the responses pointed towards the address and country location in my account details. FWIW I think the problem was caused by Sonos auto-registering a new purchase to my account. In doing that it overwrote my address details with a generic US address. Once I’d corrected this and allowed 24hrs for the account to update, everything got fixed. It’s a simple fix and as good a place to start as any. Hope it works out for you.

K

kpr

Prodigy I

Resurrecting this thread because I have similar issue:

Amazon Music, Apple Music, Deezer, Spotify, Tidal not on the list of available music services. Thus I can’t add what I need.

Hi,

Sorry to hear you’re experiencing the same or similar issue to mine. In my case one of the responses pointed towards the address and country location in my account details. FWIW I think the problem was caused by Sonos auto-registering a new purchase to my account. In doing that it overwrote my address details with a generic US address. Once I’d corrected this and allowed 24hrs for the account to update, everything got fixed. It’s a simple fix and as good a place to start as any. Hope it works out for you.

Thank you for the info. I’ll try changing my address to another region and give it time and check tomorrow if that helps.

K

kpr

Prodigy I

Update:

the app now sees the services again. Was able to add Amazon Music with the Android app.

Trying to add with the iPad app does not succeed. Gives ‘Something went wrong ‘ when authorizing.

I have no idea what finally made them re-appear in the list this morning. I had changed address in the profile a few times and yesterday evening they weren’t yet showing. I also switched my system from SonosNet to Wi-Fi yesterday.

Maybe it took the 24+ hours from profile changes or something went right at Sonos servers but very glad I didn’t have to factory reset and can stream again.

V

VultureSongAuthor

Avid Contributor II

Great that everything is working again for you!

Sign up

Login to the community