Contributor I

Answered

“Accept” terms and conditions button won’t turn black. It is always grey so cannot work.

Forum|Forum|2 years ago
July 3, 2024
43 replies
1741 views

“Accept” terms and conditions button won’t turn black. It is always grey so cannot work. This seems to have been a problem for over five years now with no fix. Just waiting an hour to hear back from customer support, who pointed me at a four-year-old thread to remove Sonos one and Sonos two apps, reboot your phone and start a fresh. Have repeated this a dozen times with no success. Next bit of advice from Sonos was to get an android phone instead of an iPhone. Customer support told me that my two-year-old iPhone on the latest iOS was “old”, and I should get an android to be able to use Sonos. How can this problem have been going on for five years with no fix, and no fix in sight? I have a fortune invested in Sonos one and have started investing in Sonos two which is now unavailable to me.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Corry P

Hi @Gary Couch et al

Welcome to the Sonos Community!

We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.

If the above does not help, please try using the Sonos app on a different device in the meantime - if that is an option for you.

We have no estimate for when a fix might be put in place, but this issue is a high priority. I’ll update this thread when it is resolved. Thank you for your patience.

I hope this helps.

rvk

Lyricist III

“Accept” terms and conditions button won’t turn black. It is always grey so cannot work.

Have you tried scrolling all the way to the bottom of the terms and conditions. Usually a gray button indicates that you need to READ the WHOLE thing and you can only do that by scrolling to the bottom (after which the button becomes clickable) 😁

Bumper

FYI Two other threads with owners having the same issue in the last day or two. Scrolling to the bottom not working for some

N

nickrp

Contributor I

one of those is me!

to be clear I have scrolled and read ALL terms and privacy notices top to bottom on the app, I have read them on the website having logged in and then gone back to ther app. I have refershed the language, I have reinstalled the app from the app store and from the website. All support can suggest is try another phone. No issues with any other apps on my phone, latest IOS and previous app working until the update yesterday.

Sonos -please put the previous version of the app back to download please

D

Dberry

Lyricist III

Same problem here on my iPhone running the latest iOS. I’ve scrolled, deleted and reinstalled the app, restarted the phone, all multiple times and I can’t get the ACCEPT button to turn black. Why is Sonos deaf to this problem? Such nice speakers, such crap software.

Corry PAnswer

Sonos Staff

Hi @Gary Couch et al

Welcome to the Sonos Community!

We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.

If the above does not help, please try using the Sonos app on a different device in the meantime - if that is an option for you.

We have no estimate for when a fix might be put in place, but this issue is a high priority. I’ll update this thread when it is resolved. Thank you for your patience.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

Sitting on the dock

Lyricist III

@Gary Couch

how wil you notify us when this has been fixed? I was hoping to play my Sonos speaker all day today as it’s been my first day off work for ages and because it won’t accept terms and conditions I cannot listen to my Music . This is INCREDIBLY disappointing. It’s such an expensive item to not be able to use.

Ken_Griffiths

@Gary Couch

how wil you notify us when this has been fixed? I was hoping to play my Sonos speaker all day today as it’s been my first day off work for ages and because it won’t accept terms and conditions I cannot listen to my Music . This is INCREDIBLY disappointing. It’s such an expensive item to not be able to use.

It might be a while - so I’d perhaps try the suggestions mentioned. I’ve just tried it and things worked okay for me on an iPad 10 controller App, but clearly YMMV.

Bumper

@Gary Couch

how wil you notify us when this has been fixed? I was hoping to play my Sonos speaker all day today as it’s been my first day off work for ages and because it won’t accept terms and conditions I cannot listen to my Music . This is INCREDIBLY disappointing. It’s such an expensive item to not be able to use.

There is a bug in the app where if you use any text enlargements the button will not work. Try turning this or anything else that scales the text beyond default size off. Then try.

Corry P

Sonos Staff

Hi @Sitting on the dock

Welcome to the Sonos Community!

I don’t think the poster of this topic will inform you of anything. I, however, will post a message here when I am informed that the issue has been resolved.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

Sitting on the dock

Lyricist III

@Corry P

Could I have an update please

thanks

Show more replies

“Accept” terms and conditions button won’t turn black. It is always grey so cannot work.

Sign up

Login to the community