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Berryfields1967
Contributor I
May 17, 2024

913 Error Code

  • May 17, 2024
  • 27 replies
  • 4290 views

Hi, I’m new to the forum and not tech savvy. Just wanted to voice my complete disbelief at the 913 error code. How anyone can release something so poor without ‘road testing’ it, simply beggars belief

 

Staggeringly poor service and a lack of apology/information is NOT helping your position Sonos.

Berryfields1967

Cambridge

England

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27 replies

Lyricist I
May 20, 2024

Any help on how to rectify using iOS grateful received.

Contributor I
May 20, 2024

Here is the fix for a PC. It takes two minutes:

  1. Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
  2. Right click on the folder
  3. Select “Properties” from menu
  4. Select “Sharing” tab
  5. Click “Share...” button (opens “Network Access” window)
  6. Select your SONOS system from the pulldown menu in the center of the window.
  7. Click “Share” button at the bottom of the “Network Access” window 
  8. It took SONOS 10 minutes to add my library of 10K+ songs

 

Thanks for me I had to do one more step 

share folder under advanced sharing and add sonos under permissions

 

Thanks, for the extra info GIRO.  It works.

Contributor I
May 20, 2024

What I don’t understand is why Sonos didn’t just transfer the settings over for the music library when updating.  There’s no reason to wipe it out during the update.  I know that Sonos isn’t supporting the outdated SMBv1 and HTTP protocols because of security reasons going forward, and that’s reasonable.  But once the update is complete, a good programmer should be able to create a procedure to check for these no longer valid protocols and warn users that the path to the music library is no longer allowed and they will need to adjust the protocols or recreate a new music library.  But local paths should be left alone.

Headliner I
May 20, 2024

What I don’t understand is why Sonos didn’t just transfer the settings over for the music library when updating.  There’s no reason to wipe it out during the update.  I know that Sonos isn’t supporting the outdated SMBv1 and HTTP protocols because of security reasons going forward, and that’s reasonable.  But once the update is complete, a good programmer should be able to create a procedure to check for these no longer valid protocols and warn users that the path to the music library is no longer allowed and they will need to adjust the protocols or recreate a new music library.  But local paths should be left alone.

If a good programmer was given the time they needed this would all be working as it should.

The problem here is that the management rushed the release probably because of the set of headphones the rumours say they will announce tomorrow. 

Contributor I
May 20, 2024

What I don’t understand is why Sonos didn’t just transfer the settings over for the music library when updating.  There’s no reason to wipe it out during the update.  I know that Sonos isn’t supporting the outdated SMBv1 and HTTP protocols because of security reasons going forward, and that’s reasonable.  But once the update is complete, a good programmer should be able to create a procedure to check for these no longer valid protocols and warn users that the path to the music library is no longer allowed and they will need to adjust the protocols or recreate a new music library.  But local paths should be left alone.

If a good programmer was given the time they needed this would all be working as it should.

The problem here is that the management rushed the release probably because of the set of headphones the rumours say they will announce tomorrow. 

Fair points!  Money influences all business decisions, good and bad.

Lyricist I
May 21, 2024

I tried this approach for my Mac but it didn’t work. Network setting for Sonos is Custom, changed to Read/Write but failed with same error and folder setting reverted to Custom

Lyricist II
May 22, 2024

Thanks to Scrubbrush and GIRO. I was able to add music files to PC using the solutions they provided. I wasted hours with Sonos customer service without any success. I was supposed to be making an appointment with escalation team that never happened. Very disappointed.

I would appreciate if someone can help. I have iPhone and iPads that have Sonos apps and connected to the Music files on PC via WiFi. Prior to this update, I could play music in subfolder in queue, add other files to the queue etc. Also there was a sleep timer. It’s not there. Any idea?

thank you.

Contributor I
May 23, 2024

I have never complained on line before but I am disgusted with the latest update with my Sonos equipment getting the 913 error. I do not stream music and only use my Sonos products to listen to radio and mainly my own music and playlists. This is an appalling update which needs to be sorted out immediately.

I have tried the various suggestions to enable it to work but not had any success (probably as I am not too hot on tech) so come on Sonos get your act into gear I would certainly not recommend their products due to rubbish updates.

 

Lyricist I
May 23, 2024

I don't know why, but GIRO's solution doesn't work. I even tried different advanced sharing settings (read only, read/write). Still get that same annoying error. 

Lyricist II
May 23, 2024

To Sonos team

Please read Nutron’s reply. He has no answer to my questions. Do you?