4 Wifi Connections showing for 3 Sonos devices

5 replies
196 views

I’m setting up Sonos in a new house starting with a Sonos ARC and 2 and 2 roams. I’m using a SONOS ARC for the first time and in setting up the new network noticed 4 Sonos connections listed in WIFI. The 2 Roams, The ARC and something called Sonos Home Audio System. Everything seems to operate ok but does anyone know what device the Home Audio System is?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

buzzAnswer

Grand Maestro

Go to Settings → System → About My System. Here you’ll see the Mac addresses of the players. WM: 0 shows players that are wired, WM: 1 shows players that use WiFi. ROAM will always be WM: 1.

Is this extra device shown in Settings? I’ve never seen the behavior that you describe, however, these devices do have 2.4 and 5GHz radios and they might switch access points, particularly the ROAM’s if you move them around. It’s possible that your WiFi manager noticed another radio and logged this, but I doubt that all four devices will be online simultaneously. However, if your manager hangs on to recent connections there may be some overlap before stale data is removed from view. If a unit is being double counted, I expect that the Mac addresses will be different only by a couple characters at the end of the string.

Corry P

Sonos Staff

Hi @Frankh828

Welcome to the Sonos Community!

That is pretty strange - I don’t think it’s anything to do with us, though I suppose there could be a underlying part of our system that I’m not aware of that does this during setup, and you’re seeing the vestiges of that process. I’ve certainly never heard of this happening.

The best way to find out is with the associated MAC address for that device/connection. Copy the MAC address and paste it into the box on this webpage: https://www.wireshark.org/tools/oui-lookup.html The webpage will hopefully tell you the manufacturer associated with the MAC address. If it's us, please let me know and I’ll do some digging.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

F

Frankh828Author

Contributor I

Entered MAC 542a1bbba234 result: 54:2A:1B Sonos, Inc.

This is what shows when I enter the MAC associated with Sonos Home Audio System

buzzAnswer

Grand Maestro

Go to Settings → System → About My System. Here you’ll see the Mac addresses of the players. WM: 0 shows players that are wired, WM: 1 shows players that use WiFi. ROAM will always be WM: 1.

Is this extra device shown in Settings? I’ve never seen the behavior that you describe, however, these devices do have 2.4 and 5GHz radios and they might switch access points, particularly the ROAM’s if you move them around. It’s possible that your WiFi manager noticed another radio and logged this, but I doubt that all four devices will be online simultaneously. However, if your manager hangs on to recent connections there may be some overlap before stale data is removed from view. If a unit is being double counted, I expect that the Mac addresses will be different only by a couple characters at the end of the string.

Corry P

Sonos Staff

Hi @Frankh828

I couldn’t compare the MAC address you provided against your system as you’re using a different email address here on the forum. Could you please DM me the email address that your Sonos system is registered to (don’t post it here on the forum) and I’ll check things for you. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry P

Sonos Staff

Hi @Frankh828

One more thing - if two of the four MAC addresses for the connections you see vary only by the last character, then @buzz is correct. I think this is likely.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Sign up

Login to the community