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Nerocris
Trending Lyricist I
Dec 16, 2024 6:48 PM UTC
Answered

33800 tracks

good morning, I have a collection of 210 tracks on the YouTube music account that I play on the sonos account. For a few days now, if I try to play it on Sonos, it loads me with 33,800 tracks from the same collection. How can I solve the problem? Thank you

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Corry P
Corry PAnswer
Sonos Staff
Dec 18, 2024 12:26 PM UTC

Hi ​@Nerocris 

I can confirm that we have identified an issue with multiple duplicates showing when adding larger playlists to the queue and are investigating. I have no estimate for when a fix might be put in place, but I will update this thread when I hear of one.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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MyChrmicalRomance
Enthusiast II
Jan 25, 2025 12:08 AM UTC

They had been telling us what they were working on and what bugs and returning features we could expect fixed. Too bad they’ve not kept this up.

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    Stanley_4
    Stanley_4
    Grand Maestro
    Jan 25, 2025 12:27 AM UTC

    They do have this:

    Trello Sonos App Improvement & Bug Tracker

    https://trello.com/b/4T9rbg8t/sonos-app-improvement-bug-tracker

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    Corry P
    Corry P
    Sonos Staff
    Jan 27, 2025 1:50 PM UTC

    Hi ​@Nerocris et al

    I recently asked for a progress update on this issue and found that the number of cases tagged against it is still pretty small - as a result, it has been assigned a low priority. From the amount of activity on the Community, I think a significant number of people are affected, however.

    While our aim is to have the Community and our issue tracking tools more tightly integrated, this will take some time.

    If anyone affected by this issue has not already been in touch, I highly recommend that you do so, in order to get the numbers up.

    I hope this helps.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      MyChrmicalRomance
      Enthusiast II
      Jan 27, 2025 2:41 PM UTC

      They do have this:

      Trello Sonos App Improvement & Bug Tracker

      https://trello.com/b/4T9rbg8t/sonos-app-improvement-bug-tracker

      As of last week the Trello board hasn’t been updated since October. Which is my point. 

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        MyChrmicalRomance
        Enthusiast II
        Jan 27, 2025 7:40 PM UTC

        Hi ​@Nerocris et al

        l

        If anyone affected by this issue has not already been in touch, I highly recommend that you do so, in order to get the numbers up.

        I hope this helps.

        I have the issue where my local music playlists grow to over 50 k. Is this the same bug? 

         

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          smstachwick
          Lyricist II
          Jan 27, 2025 7:43 PM UTC

          Hi ​@Nerocris et al

          l

          If anyone affected by this issue has not already been in touch, I highly recommend that you do so, in order to get the numbers up.

          I hope this helps.

          I have the issue where my local music playlists grow to over 50 k. Is this the same bug? 

           

          Looks that way, although that queue is far longer than ours.

           

          Nice selection, BTW 🎸😎

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          MyChrmicalRomance
          Enthusiast II
          Jan 27, 2025 9:15 PM UTC

          Hi ​@Nerocris et al

          l

          If anyone affected by this issue has not already been in touch, I highly recommend that you do so, in order to get the numbers up.

          I hope this helps.

          I have the issue where my local music playlists grow to over 50 k. Is this the same bug? 

           

          Looks that way, although that queue is far longer than ours.

           

          Nice selection, BTW 

          Translate
          Stier1291
          Contributor I
          Feb 20, 2025 9:48 AM UTC

          I had the same bug with YTM on Android and web app, but since last weekend the bug seems to be resolved. Is this even possible without an app update (last android app update: 24. January)? How are music services updated? Are those music service plugins updated independently from the app?

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          Airgetlam
          Airgetlam
          Feb 20, 2025 5:07 PM UTC

          No, the music services still all use the Sonos app to stream, however their is a difference between the controller app, which you use to see what is happening on your system, and the firmware ‘app’ that runs on the Sonos devices. If you have auto updates turned on in your controller app, it’s possible your Sonos devices updated their firmware…

          While frequently, the two versions are released together, it isn’t always the case, and I wonder if that happened here.

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          Bruce
          Corry P
          Corry P
          Sonos Staff
          Feb 20, 2025 5:31 PM UTC

          Hi ​@Stier1291 

          The issue has not been resolved, though I am happy to hear that it is no longer affecting you.

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          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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