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Hinksy99
Contributor I
February 24, 2023

15.1 Update not working on Sub Mini - Infinitely Updating and Blue Dot

  • February 24, 2023
  • 23 replies
  • 1798 views

I have a Sub Mini experiencing the exact symptoms reported with the Boost. It was connected to a Beam 1 and 2 Play:1s and working perfectly until yesterday evening. At point of update last night the Beam and Sub Mini were both failing to update to 15.1. I disconnected the devices from each other and the Beam then updated. The Sub Mini is now completely disconnected and shows as ‘unused’ in my devices list. It says it needs to be updated.

It won’t complete the update, failing at the ‘Finishing Up’ stage with the update problem and try again message after taking a long time and therefore, because all of the other devices are on 15.1 it won’t join the system and so, my expensive subwoofer now is unusable.

When the update does error out, it does also have the blue dot with ‘updating’ next to the Sub Mini in the System Menu but obviously, it never works. I force close the Sonos app and it asks to update again. And yes, I’ve tried rebooting routers, logging out, force close and everything suggested on the Boost thread.

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    23 replies

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    buzz
    buzz
    Grand Maestro
    June 12, 2023

    As Ken suggested, uninstalling the controller would be a good first step. The controllers don’t store anything critical and the App Store has the latest version. Next, wire the player and attempt the update again. I’ve seen this behavior a couple times and I replied “Not now”. After checking all of the players I found that they had updated and everything worked.

      tbirdjeff
      Lyricist II
      June 13, 2023

      Hi Ken and Bruce,

      Thanks so much for the recommendations.  I have already tried

      • Uninstalling the controller (multiple times and multiple platforms).
      • Rebooting, hard reboot of network
      • Had a Sonos tech remote into my computer to check for any network blocks - VPN, virus, etc.  None found.  They looked on my Mac which has no company assets at all as well.  No blocking found.
      • Wired and wireless updates to the Sub mini.  Nothing worked there as well.  The challenge here was the Mac app wasn’t able to update, so that could have been blocking the app.

      Clearly when I can’t get updates to either the apps or to the device, there is something blocking me on my network in some way.  I even fully rebooted the internet connection beyond just the router to see if a refresh of IP would lead to something, but it also hasn’t.

      I have on-site support I have paid for from Best Buy, so that is my next step - to get them to come help, since I bought it all from them.

        Ken_Griffiths
        Ken_Griffiths
        June 13, 2023

        Hi Ken and Bruce,

        Thanks so much for the recommendations.  I have already tried

        • Uninstalling the controller (multiple times and multiple platforms).
        • Rebooting, hard reboot of network
        • Had a Sonos tech remote into my computer to check for any network blocks - VPN, virus, etc.  None found.  They looked on my Mac which has no company assets at all as well.  No blocking found.
        • Wired and wireless updates to the Sub mini.  Nothing worked there as well.  The challenge here was the Mac app wasn’t able to update, so that could have been blocking the app.

        Clearly when I can’t get updates to either the apps or to the device, there is something blocking me on my network in some way.  I even fully rebooted the internet connection beyond just the router to see if a refresh of IP would lead to something, but it also hasn’t.

        I have on-site support I have paid for from Best Buy, so that is my next step - to get them to come help, since I bought it all from them.

        Were you not able to get the latest Sonos App from the iOS App Store for your iPhone, as mentioned earlier?

        Did you try uninstalling the MAC Sonos App and then getting the latest App from the official Sonos download site here… 

        https://support.sonos.com/en-us/downloads

        On reinstall of the App just connect it to the ‘existing’ Sonos system on the local network.

        Another thing to perhaps consider, is changing your routers DNS server - maybe try the Google public DNS servers (8.8.8.8/8.8.4.4) or Cloudflare DNS (1.1.1.1) and see if that resolves the matter.

         

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