15.1 Update "Back Button" glitch

Forum|Forum|3 years ago
February 26, 2023
12 replies
314 views

Hi all,

Firstly, yes I am aware of the boost blue dot issue, I've read the thread and am similarly frustrated by the activity. What I would like to know is if anyone else is experiencing issue with their back button?

Let me elaborate...I'm in the minority and use my system predominantly to stream locally stored music files. I view by folder (not artist or album) via the Android app because that is just how my brain is wired to function and up until the latest update I had no issues. However.…

Since the new version dropped, whenever I press the back button to go back a folder level (my folders are organised into letters, then sub folders with artist-album), the list super-scrolls right to the top. It does this when backing out of a single album to the artist-album list, and also from the artist-album list to the list of letters. (For the love of god, if anyone is following what I mean, well done). This is super annoying if you are at the bottom of a long list, and only wanted to go to the previous entry.

Anyone else, or just me??

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Best answer by Ken_Griffiths

Yes, your interface is behaving strangely, it seems to be scrolling up. Have you tried a Sonos App reset from ‘App Preferences’?

After that, fully close and reopen the App and go through the usual opening screens and accept the T&C’s and connect back to the ‘existing’ system and just see if that resolves your issue.

Already done all that malarky, as part of the “let’s try and solve the current Boost issue” trials and tribulations and sadly it made absolutely no difference!!

It might be a device specific software bug perhaps? It maybe best to submit a Sonos system diagnostic report from within the Sonos App and either note/post it’s reference back here and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can suggest to resolve the matter.

Show previous replies

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branshew

Trending Lyricist I

Agreed. As someone that likes to sorth through several folders at a time to add songs to a playlist, I don’t want to start back at “A” every single time.

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Bevan Broun

Lyricist II

We browse our folder structure in similar way. This "fast auto scroll to Top" is VERY ANNOYING.

Sonos, please give us a way to disable!

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