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Contributor I
June 12, 2016
Question

Your Sonos system was not found.. I was just using it!?!?

  • June 12, 2016
  • 11 replies
  • 1157 views
Hi,

I have a setup consisting of a playbar, sub, 2x play 1's, and a play5 in another room.

I've been using them quite happily for a couple of years now and never had a problem until the last few weeks.

I'm now getting the above message EVERY time I launch an iphone controller or the mac os app.

With the iphone app, I can manage to get it to re-connect following the instructions to connect to an existing setup and by pressing the volume up/mute buttons (sometimes after several attempts) but I can't get the mac os app to work at all. It says it has connected after following the setup instructions, but it really hasn't and then presents the above message.

Please help. I'm really struggling to use any sonos equipment!
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    11 replies

    Lyricist I
    October 31, 2018
    I’m also having the same issue. Here is my diagnose no. 1473071120..

    I’m using Sonos One and I got a new play 5 add new speaker as usual doesn’t work. Tried wired reset all don’t work.

    Also reset the controller and setup as new system. This time setup my play 5 first. Add another speaker Sonos One also cannot. I just show error cannot find your sonos product.