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Contributor I
Jan 3, 2015 5:19 PM UTC

Your Sonos product was not found

I have 3 Sonos Play5 and they all used to work. Suddenly, one stopped working, for no obvious reason. When I try to reconnect it, I get an exclamation point and a message that my Sonos product is not found and asking me to move it closer to the router. The speaker is right next to the router, while my 2 others are much farther away. What gives? I tried a Hard reset with no success
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12 replies

Lyricist I
Feb 24, 2018 3:13 AM UTC
@whyster you saved the day. Same fix for my RT-AC88U
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Lyricist I
Feb 24, 2019 10:37 PM UTC
Disabling Airtime fairness worked for me as well 🙂
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