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Contributor I
Sep 26, 2022 1:58 AM UTC
Answered

Xfinity x1 play1 speakers cut out on commericals. fine when show is playing

Have xfinity plex box  and play 1 speakers cut out on commercials. Anybody know how to fix this? Is this an xfinity issue?

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    Airgetlam
    AirgetlamAnswer
    Sep 26, 2022 6:01 AM UTC

    If it’s only on commercials, it’s likely something going on with Xfinity. Sonos wouldn’t have any idea if/when commercials were playing, the data stream looks the same to them. 
     

    And if you’re talking about surround speakers, it’s likely that the commercials are in stereo, and not a surround format, so the surround speakers wouldn’t be getting anything to play anyway. 

     

    Bruce

    1 reply

    Airgetlam
    AirgetlamAnswer
    Sep 26, 2022 6:01 AM UTC

    If it’s only on commercials, it’s likely something going on with Xfinity. Sonos wouldn’t have any idea if/when commercials were playing, the data stream looks the same to them. 
     

    And if you’re talking about surround speakers, it’s likely that the commercials are in stereo, and not a surround format, so the surround speakers wouldn’t be getting anything to play anyway. 

     

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    Bruce