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44.1 kHz
Contributor I
April 14, 2013

Won't connect via WiFi using Netgear N300 WNR2200 Wireless Router

  • April 14, 2013
  • 11 replies
  • 5188 views
Now that I've got a new router (Netgear N300 WNR2200 Wireless Router), the Android & PC controller will not connect when using WiFi, but it does work from the PC when using a wired connection. (I have tried resetting the controller, turning uPnP off, power cycling everything etc.)
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    11 replies

    44.1 kHzAuthor
    Contributor I
    April 14, 2013
    I just wanted to add that, if I turn off the WiFi in the new router and use my old Netgear WG602 v3 instead, it works OK. So it seems to be a problem with the WiFi side of the new router and Sonos equipment. (The new router's WiFi works great for everything else.)
    44.1 kHzAuthor
    Contributor I
    April 15, 2013
    SOLVED! I had to uncheck the "Enable Wireless Isolation" option in the new router's configuration screen. It's not a setting that I was familiar with, but when checked (which was the default), wireless devices can access the internet, but not the LAN (i.e. not the server or the Sonos equipment).
    Azur D
    Sonos Employee
    April 15, 2013
    Hello Alan, Way to go! I'm glad you were able to figure it out. Wireless isolation is a security feature that does not allow wireless clients to talk to wired clients. This is typically off by default on most routers. Please let us know if you have any further issues or there is anything else we can assist you with. Thanks!
    paulhugh
    Contributor I
    August 15, 2013
    Hi I have similar problems with my new Netgear Router (N300) except I cannot locate any of my Sonos components or setup my Sonos system which worked perfectly well with my old router and which will still work with old modem (albeit it has a fault which means I need to reste it frequently, hence the new router). Can you help? In frustration, Paul
    44.1 kHzAuthor
    Contributor I
    August 15, 2013
    Hi Paul Have you unchecked the "Enable Wireless Isolation" option in the router's configuration screen? Alan
    paulhugh
    Contributor I
    August 15, 2013
    Alan, Yes. I have just tried this (unchecked) and then restarted my Bridge but still no joy. Any other ideas? Thanks Paul
    paulhugh
    Contributor I
    August 15, 2013
    Having unchecked the "Enable wireless isolation" I can now see the various devices on my network with the exception of my Bridge which is connected into the router. Paul
    Azur D
    Sonos Employee
    August 16, 2013
    Hello Paul, Anytime your router is replaced, you have to reboot all of your Sonos devices. Unplug them all from power and plug them back in. After about a minute, the units should pop up on your controllers. If you're not able to get them to connect, please contact our support team by phone so we can troubleshoot in real time. Our contact information can be found here: http://www.sonos.com/contact Thanks!
    laura_7
    Lyricist I
    February 14, 2014
    where is the routers configuration screen?
    laura_7
    Lyricist I
    February 14, 2014
    found the configuation screen without any help but the enable wireless isolation box was already unchecked when I signed in to it.  Now what?
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