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WifiStrut
Avid Contributor I
Sep 13, 2013 2:15 PM UTC
Answered

Within an album, tracks are not sorted by track number

Hi -- I can't explain this (annoying) strange behavior: within an album, my tracks are not always sorted by track number. When it is not the case, the order is not neither alphabetical. All my tracks have correct tags. All my track number tags are correctly filled. The "sort by track number" is selected in the Controller's options. Any help?
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Ryan E
Ryan EAnswer
Sonos Employee
Sep 17, 2013 10:22 PM UTC
If some albums will show as correctly ordered, then go to unordered after an index (and vice versa), that is strange behavior indeed. I'd like to get a support ticket started for you so one of our technicians can work with you closely to determine the cause of the problem. I'll open the ticket under reference number 130917-000896. When you have some time, would you mind contact our support team via phone? I'd like a technician to work with you (and, with your permission, log in to your computer with you to investigate Sonos and the music library files) so we can narrow down the cause of this problem. Our contact information can be found here. Thanks.
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chyman
chyman
Lyricist III
Jul 14, 2018 2:03 AM UTC
This same problem has recently emerged on my system (PC and Android app). Is there a solution? Tracks on all albums are in Alphabetical order, not as per the album's track number.
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ChrisH
Keith N
Keith N
Sonos Staff
Jul 18, 2018 9:40 PM UTC
Hi there, chyman. Thanks for posting. The resolution for this topic was to give our support technicians a call to troubleshoot in real time. With problems regarding music libraries, troubleshooting in real time over a remote session would be most helpful. This way a technician will be able to get a closer look at the files themselves and get this sorted.

Thanks again.
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