Contributor I

Answered

Windows Desktop Controller Problem

Forum|Forum|9 years ago
June 16, 2017
22 replies
2690 views

I have been using the Sonos Desktop Controller on my PC for a long time and it has always worked. Three days ago it suddenly stopped working. I have tried uninstalling the controller and re-installing new one. It continues to give me the same Windows error message. Is anyone else experiencing something similar? Solutions?

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Best answer by Cinn

It says "Sonos Desktop Controller has stopped working" and then says "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have been using the Sonos Desktop Controller for a very long time and have never had this happen.

I had the exact same issue this week as well. Windows 7 x64 with the latest version of the desktop controller (7.2).

It looks like some incompatibility with the latest version of .NET Framework.

The problem started after Windows Update installed the important update:
"Microsoft .NET Framework 4.7 for Windows 7 and Windows Server 2008 R2 for x64 (KB3186497)"

I just uninstalled Microsoft .NET Framework 4.7 manually (through Control Panel > Programs and Features), then reinstalled the previous version of .NET Framework (4.6.2) that I got from Microsoft's website (just google "Microsoft .NET Framework 4.6.2 (Offline Installer)").

My Sonos Desktop Controller Program now starts up again.

Obviously, this is not a long-term solution - after all Microsoft made it an 'important' for a reason - but until Sonos fix the desktop controller so it plays nicely with .NET 4.7 it looks like the best option to get the desktop controller running again is to revert to .NET 4.6.2.

Show previous replies

C

cartman743

Lyricist I

C'mon Sonos. Fix this s*!T or at least acknowledge something is not working beyond your control. I keep threatening to dump this in the trash except I've paid so much for the 7 pieces of junk I have. There's nothing on their website that this is even an issue.

At least it still works on my other computer platforms.

1st world problems, yeah.

Stuart_W

World-Class Superstar

C'mon Sonos. Fix this s*!T or at least acknowledge something is not working beyond your control. I keep threatening to dump this in the trash except I've paid so much for the 7 pieces of junk I have. There's nothing on their website that this is even an issue.

At least it still works on my other computer platforms.

1st world problems, yeah.

It clearly isn't a widespread issue affecting many customers warranting a special note on the web-site. I suggest if you are having issues with this you give Sonos a call and they will endeavour to you out.

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

H

HenriR NL

Enthusiast II

C'mon Sonos. Fix this s*!T or at least acknowledge something is not working beyond your control. I keep threatening to dump this in the trash except I've paid so much for the 7 pieces of junk I have. There's nothing on their website that this is even an issue.

At least it still works on my other computer platforms.

1st world problems, yeah.

It clearly isn't a widespread issue affecting many customers warranting a special note on the web-site. I suggest if you are having issues with this you give Sonos a call and they will endeavour to you out.

There has been so far some 160 viewers here, and I do not think many care to repeat what has already been said. I talked to Sonos support people on the phone last Saturday and they were not aware of the issue although I had send them a link to this topic beforehand. They did not have an answer either - expect that 'they did not receive complaints about this problem'.... running around in circles?

Stuart_W

World-Class Superstar

C'mon Sonos. Fix this s*!T or at least acknowledge something is not working beyond your control. I keep threatening to dump this in the trash except I've paid so much for the 7 pieces of junk I have. There's nothing on their website that this is even an issue.

At least it still works on my other computer platforms.

1st world problems, yeah.

It clearly isn't a widespread issue affecting many customers warranting a special note on the web-site. I suggest if you are having issues with this you give Sonos a call and they will endeavour to you out.

There has been so far some 160 viewers here, and I do not think many care to repeat what has already been said. I talked to Sonos support people on the phone last Saturday and they were not aware of the issue although I had send them a link to this topic beforehand. They did not have an answer either - expect that 'they did not receive complaints about this problem'.... running around in circles?

You'd be better off asking in this thread, or a new one if any of the members can help your particular issue. Unfortunately it's gobbledegook to me so I can't help.

What I do know, however, is that it isn't a widespread issue as we haven't seen lots of threads (this is the only 1 and I think you're the 3rd person reporting it) so the chances of Sonos "fixing it" are remote.

To summarise. Post the full details of your Windows system that are relevant and request help (somebody may be able to advise) and forget about beseeching Sonos to fix it as you might be waiting a long time

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

B

bnilesh

Avid Contributor I

I am also getting the problem from few days. The controller on windows 10 get hang & many times not responsive as it was earlier. Since many users might not be using latest Windows OS that doesn't mean this problem is not important.

B

bnilesh

Avid Contributor I

duplicate

D

DJP99

Lyricist III

I'm having the same problems after my pc updated to the latest version of Windows 7 today (July 24, 2017). Exactly the same message as the original member, MWLaura. I cannot find out which version of the desktop controller I have as it never starts up! However, from Programs and Features in the Control Panel I see I have version 36.4.41272. All I'm trying to do is update the Music Library after adding some tracks, and using the pc is the only way I can do it as my CR100 controllers are too old now to do it!

I don't want to start fiddling with removing updates as that is likely to lead to all sorts of other problems. How do we get Sonos to fix this problem?

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nightmareonwax

Lyricist I

Same here, deinstalled the latest 4.6 Framwork from september 2017 and the controller works again. Thx for the hint !

D

Dewy

Lyricist II

same issue. now I have uninstalled, re-downloaded app and now getting this error (and I am the admin)

Stuart_W

World-Class Superstar

same issue. now I have uninstalled, re-downloaded app and now getting this error (and I am the admin)

Might be worth running the installer as Admin. Right click and select "Run as Admin"

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

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