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GaryJones
Contributor I
February 1, 2019
Answered

Windows desktop controller not working

  • February 1, 2019
  • 7 replies
  • 3656 views
The Windows desktop controller used to work fine, but it now just displays a square Sonos logo for a few seconds then shuts down without even getting to the point of displaying the main software form. I've downloaded and installed the latest version and have done a full shutdown and restart of my laptop. Any clues?
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    Best answer by pwt
    Thanks, Keith N. The problem persists with the firewall turned off. I'll contact the support team. Thanks.
    If you haven't already done so, I'd completely uninstall the Sonos Windows app, then reinstall it. As you're probably aware, you won't lose any speaker settings.

    7 replies

    Airgetlam
    Airgetlam
    February 1, 2019
    As a random guess, I’d say some change in a virus protection system is blocking the app from reaching the speakers, likely by doing some port blocking. Have you read through the FAQ that Sonos has?
    Bruce
    GaryJonesAuthor
    Contributor I
    February 1, 2019
    Thanks for the response. I've followed the instructions under the "Configuring your firewall to work with Sonos" article, and the network and firewall settings seems fine. There might be some other FAQ/support article that deals with my issue, but I haven't been able to find it. I've seen reports of the desktop controller not connecting, but I've not seen any reports of my issue, where the controller doesn't even load (I just get an approx. 500x500 pixel square Sonos logo for a few seconds).
    Keith N
    Keith N
    Sonos Staff
    February 1, 2019
    Hey there, GaryJones. If you disable the firewall/security software completely, do the issues persist? If you are still having trouble after running through that article, it might be a good idea to get in contact with our support team. They are able to set up a remote session and make sure everything is working as expected.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
      GaryJonesAuthor
      Contributor I
      February 2, 2019
      Thanks, Keith N. The problem persists with the firewall turned off. I'll contact the support team. Thanks.
      pwt
      pwtAnswer
      Virtuoso
      February 2, 2019
      Thanks, Keith N. The problem persists with the firewall turned off. I'll contact the support team. Thanks.
      If you haven't already done so, I'd completely uninstall the Sonos Windows app, then reinstall it. As you're probably aware, you won't lose any speaker settings.
      4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
        GaryJonesAuthor
        Contributor I
        February 2, 2019
        pwt, That did the trick; thanks. I hadn't tried that because I was afraid I might lose my settings, but I gave it a go, and it worked. Thanks again.
          pwt
          pwt
          Virtuoso
          February 2, 2019
          pwt, That did the trick; thanks. I hadn't tried that because I was afraid I might lose my settings, but I gave it a go, and it worked. Thanks again.
          Good. The controller apps are really just like remote controls: they don't store any important Sonos settings, all of which are kept on every Sonos player in an installation.
          4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
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