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Mezza75
Contributor I
Jul 1, 2017 11:44 AM UTC
Question

Windows desktop app won't open!

I am unable to open the Sonos windows app on my desktop (w10) it just hangs on the intro screen. Can anyone help? (i have uninstalled & reinstalled it to no avail!
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    4 replies

    controlav
    controlav
    Lead Maestro
    Jul 2, 2017 2:15 PM UTC
    Switch to a Sonos app that is actually designed for Windows 10 perhaps? Search the Store, try what you find 🙂
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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Jon591
    Lyricist I
    Jul 3, 2017 10:35 AM UTC
    Same issue here. Worked fine but on upgrade prog sits at splash screen.
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    NZRunner
    Lyricist I
    Jul 7, 2017 12:03 PM UTC
    I had exactly the same issue after I upgraded to Windows 10 Creators Update.

    Turned out to be a "duelling firewall" issue. Basically, the "new and improved" Windows Firewall was causing issues with my third-party firewall. I uninstalled my third-party firewall, and the Sonos app now starts correctly.
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    Miles P
    Miles P
    Retired Sonos Staff
    Jul 24, 2017 1:58 PM UTC
    Hello Mezza, welcome to the community. Have you checked your firewall configuration as suggested by NZRunner? Is the controller application working on other devices in the household? Let us know.
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