Windows 10 Controller

The nay-sayers writing about the need for a Windows Universal app here, miss one important point, as do Sonos themselves...
Why limit your potential market and sales revenue by not fully supporting Windows Mobile or at least now Windows 10 Universal Apps?
How many potential customers have looked at Sonos and selected something else because of it's lack of support for WP and Windows Tablets?

Just a thought.

Is there now a UA expected for Windows 10, desktop, mobile and tablet?

How many potential customers have looked at Sonos and selected something else because of it's lack of support for WP and Windows Tablets?
Based on OS market share, presumably only about 2-3% of potential sales.

Ratty - you are talking about phone users only. Generally W10 uptake isn't going down.

Based on 2-3%, and considering Sonos' 2013 revenue of $535 million, that's still a healthy $10-16 million potential sales.
Enough to write and support a UA app?

Ratty - you are talking about phone users only.
I was, and your query addressed WP -- which I see the MS CEO himself is now saying is 'unsustainable' in terms of market share.

Based on 2-3%, and considering Sonos' 2013 revenue of $535 million, that's still a healthy $10-16 million potential sales. Enough to write and support a UA app?

I offer two words: opportunity cost. In other words Sonos could potentially deploy that same development resource and go after hundreds of $m of incremental revenue instead of just $20m or so.

I was talking about Windows 10 Universal Apps (UA). Desktop. Tablet. Phone.
This is way more than 2-3% of multi-platform OS market share.

I have Sonos. I have iOS (iPad). OSX (home). Win10 (work). Droid (tablet) and WP10 (work phone).
I am neither a fanbois nor a hater of any platform, and appreciate the best in each. I am also pragmatic. (Which might make me rare in this community)

My Sonos experience would be complete if I didn't have to find my iPad or Galaxy Tab to get a good UX experience using my Sonos equipment.
I am entitled to my opinions and the desire to express my needs to Sonos an it's community, and I am doing so in a polite and friendly manner, carrying a message I've see all over this community for many years, since I bought my first device.

Opportunity vs. Cost
How much do YOU think it would cost to embrace the opportunity? I own a software company and have a pretty good idea already.
Even for $10-15 million potential additional revenue, the ROI makes perfect business sense.

I honestly don't know what the fuss is about, there is already a windows application. Surely SONOS can just convert this into a windows store app and everyone will be happy! Job done.....

I honestly don't know what the fuss is about, there is already a windows application. Surely SONOS can just convert this into a windows store app and everyone will be happy! Job done.....
They need to do a proper Windows 10 universal app that will work well as a desktop, tablet and phone app. This really would fix the one grating problem with Sonos for me (and many others, judging by these threads).

Lieing to a customer would be saying they would support windows mobile and not. Sonos has never implored they were in anything I have seen.
Oh they haven't? And how would you call this:

All, It's been a little while since our last update and we know that many of you are keen to learn more about the direction of this request. In short, the direction we're headed in is a good one, but we're not yet ready to share any details at this time. Until we have more to share, we're going to keep this topic marked as Under Consideration. Thank you for your continued support and for sharing your comments with us.
https://en.community.sonos.com/controllers-software-228995/support-windows-8-rt-for-surface-tablet-and-windows-phone-8-for-mobile-devices-4593709/index12.html#post12440442

As indicated in the last official response, we're headed in a good direction but not ready to share any specific details about a Windows Phone or Surface RT control app yet.
https://en.community.sonos.com/controllers-software-228995/support-windows-8-rt-for-surface-tablet-and-windows-phone-8-for-mobile-devices-4593709/index13.html#post12653204

We're not in a position in the moment to go into that much detail about our internal process but we understand the request for more communication. As remarked earlier in the topic history, we're positive about the future but not ready to share any detail at this time.
https://en.community.sonos.com/controllers-software-228995/support-windows-8-rt-for-surface-tablet-and-windows-phone-8-for-mobile-devices-4593709/index13.html#post12653227

Hello everyone,

Thank you for your continued feedback and ideas regarding a Windows Phone controller for Sonos. We’re listening to your suggestions and will be looking for some more detailed feedback on how you use Windows Phone in your home soon.

We don’t have any updates or details to share at this time, and the request will continue to be marked as Under Consideration, but please keep an eye on this space in the near future.
https://en.community.sonos.com/controllers-software-228995/support-windows-8-rt-for-surface-tablet-and-windows-phone-8-for-mobile-devices-4593709/index29.html#post13891817


This was 1 to 2 years ago. Doesn't sound like a no? It's more like we have something in development and are happy to tell you in near future more details about it? We all know that this didn't happen. Instead we got this a few month later:


We’ve created a brief survey which has some questions on what Windows Phone you currently use, what Sonos components you have, and what features are important to you. When you have a few minutes, we’d appreciate any feedback you can provide us via the survey.

You can take it by following this link: https://www.surveymonkey.com/s/AskSonosWindowsPhone
https://en.community.sonos.com/controllers-software-228995/support-windows-8-rt-for-surface-tablet-and-windows-phone-8-for-mobile-devices-4593709/index30.html#post13959538

and then finally

We know this is a highly requested feature and that many of you are hoping to hear an acknowledgement from us on potential plans.

We have no news to share with you about support for Windows Phone on Sonos at this time, and do not expect to have an update in the near future. We are always testing ways to improve your experience with Sonos, and while we do not comment on what we're working on, this group will be among the first to know when we have more to share on this topic. Thank you for sharing your comments with us and we hope you'll continue to do so in the future.
https://en.community.sonos.com/controllers-software-228995/support-windows-8-rt-for-surface-tablet-and-windows-phone-8-for-mobile-devices-4593709/index37.html#post15343854

So tell me is this lying? Manipulating customers? in any case this is not how a professional company should treat their customers. They marked the former topic as under consideration, told us that they are on a good way and positive for the future. They created a survey showing furthermore their interest in the windows phone customers. And based on this i have bought a sonos system, assuming it will only be a short time the app will be released.
Well i was wrong. and a few month later sonos stated there is nothing and there won't be anything in the near future.
So maybe they did not lie directely, but they did their best to keep the windows phone customers believing in a short time app release. And that's what I Sonos blame for. A clear yes or no would have been far better. We know they are able to do so, as they did it for dts support.

and to Ryan S.
Yes there are controllers from other companys. But they are not free and also limited in functionality, compared to the official apps. So double penality for using an os your company doesn't want to support? Are you going to refund at least the price we spent for these apps? Shouldn't be that much, following the statistics of some of your fans here.

Lieing to a customer would be saying they would support windows mobile and not. Sonos has never implored they were in anything I have seen.
Oh they haven't? And how would you call this:

Wow. Thanks for taking the time to check back on all those responses from Sonos. I was only going on memory when I made the tantamount to lying comment but seeing all those, shall we call them misleading, statements in one place really does bring it home how badly this company have behaved over the years. Add that to the fact that they trashed that particular thread, making it difficult to find and initially classifying it incorrectly during the move to this site despite it being their top request, and the verdict has to be quite damning. I have also continued to add to my system based on all the positive comments Sonos reps made on the previous site, feel like an idiot now, hindsight's a terrible thing...

Hello everyone,

Thanks for sharing your voice and suggestions here with us. We're always around, reading and monitoring every conversation here. We make sure to pass on the interest to our project management teams too.

Hello Ryan,

I purchased a Sonos connect with the intention of purchasing a play 1 and a play 5 at a later time. Now 6 months on, the lack of support for the Windows 10 platform means that I am seriously considering giving up and revert back to my squeezeboxes.

I'm obviously not expecting this sole example to change anything Sonos has in its project pipeline, but I thought it would be useful for you to understand that some of your customers are disappointed by the lack of support for a major OS platform to the point of abandoning the product altogether.