Wifi error ONLY while using Apple music

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Have recently changed wifi routers. Followed the reinstall recs and seemed to have navigated that successfully…. except:

When streaming from my Apple Music account (only), I seem to get sporadic skipping and ultimately an error message concerning the strength of my wifi.

I do not have issues with Sirius, Sonos radio or streaming via a Bluetooth connection to my equipment. Thoughts?

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CdnMarkAnswer

Contributor I

So through the process of elimination, it appears that having my One unit too close to the Sub Mini seemed to be causing the issue. Took me a while to recognize although I did change my router, it also started after adding my new Sub to the system. By trying to identify if I had a wifi dead zone, separating the two (one on a side table, one under the same table) solved the issue.

Ken_Griffiths

What is the new router setup you’re now using? Did you remove the old WiFi credentials from the Sonos App and are you using a non-overlapping WiFi channel on the 2.4Ghz band. A bit more info. is needed before suggesting a few things. Perhaps also consider setting the channel-width on the 2.4Ghz band to 20Mhz only to reduce the potential for interference.

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CdnMarkAuthor

Contributor I

Thanks Ken - I’m a one banana mechanic when comes to the tech stuff. This was a plug and go upgraded router from my internet provider.

I did struggle to connect to the ‘new’ wifi initially, then it seemed to sort itself out. I’ll continue to explore my options and settings.

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CdnMarkAuthorAnswer

Contributor I

So through the process of elimination, it appears that having my One unit too close to the Sub Mini seemed to be causing the issue. Took me a while to recognize although I did change my router, it also started after adding my new Sub to the system. By trying to identify if I had a wifi dead zone, separating the two (one on a side table, one under the same table) solved the issue.

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