Contributor I

why so many updates

Forum|Forum|3 years ago
November 10, 2022
43 replies
1975 views

I don’t use Sonos every day. But on the weekends it’s nice to use. Unfortunately the constant requirement for updates forces me to stop what I’m doing, update my computer, update my mobile device, often restart my computer and device, sometimes unplug sonos or my router to reset. It’s become so burdensome that Sonos is no longer a usable device. This has been going on for years without any signs of improvement. Sorry, no longer will I be a Sonos user

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J

John B

Then prove it.

I think you are mistaking me for someone who now gives a ****

A “poop”?

Something like that.

M

Major Poop

Trending Lyricist I

Then prove it.

I think you are mistaking me for someone who now gives a ****

A “poop”?

Something like that.

Exactly like that

J

jwd630

Contributor I

Came here to note two things on this year old but still popular thread:

I too find the app update process a pain. I used to leave auto update enabled. Each time the iOS app updated - seemingly once a month for "bug fixes and performance enhancements" but with no details about what those might be - I would suffer through another round of a four component Sonos system that was working just fine before the update but is unable to find the system after and required fights with a Wi-Fi system that no other components have issues with.

I now manually check for updates shortly *before* the phone app is due for its next monthly and, if the complaints have died down and my system is still working I *might* pull the trigger and update. Sadly this means I have to disable auto-update for all the rest of my phone apps too. Thanks, Sonos, for forcing this on me.

Those who claim "but it just works": I invite you to look at the details of the app reviews, sorted by most recent. The vast majority I see are similar complaints - people who allowed or were pushed an update and their system stopped working. The favorable reviews seem to be mostly buyers who just got a new system and were able to set it up to enjoy; but who will likely join the ranks of disgruntled owners in after an update in their near future.

This doesn't seem like an app support strategy with long-term customer satisfaction as a goal to me. I know that I have decided to defer any future Sonos component acquisitions until the app update process improves. Meanwhile the rest of the tech in my house is putting Sonos to shame. Don’t rest on your laurels too long.

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