Skip to main content
Contributor I
June 17, 2019
Answered

Why is Sonos discontinuing support for iOS devices?

  • June 17, 2019
  • 63 replies
  • 10617 views
Disappointed when I received this message when starting the app to play from my iPad. Not interested in having to pay for a service to stream from my music collection. What’s driving this decision? Note - creating an incentive for me to search for another music solution in my home. Can’t begin to describe how unhappy I am. Have been so happy with Sonos and bragged about the system to friends. That sounds like I’ll have to do a 180. Any one else feeling the same?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by melvimbe
    This announcement thread should answer your questions about why the change is occurring.

    63 replies

    Lyricist III
    August 23, 2019
    This announcement thread should answer your questions about why the change is occurring.

    Sorry but no, it doesn't really answer anything. All it tells me is that Sonos can't be bothered doing the hard work of making their app useable for a large number of people and that they have been caught out by Apple. But that is not our problem - it's Sonos's problem. I'm selling my speakers for whatever I can get. Missold and a total waste of money. Probably better off with 4 Sony bluetooth speakers for the money. The sound is not as good but you can play whatever you feel like from your phone (including phonecalls, videos from the phone, etc., which Sonos never could). Pathetic for a supposedly premium product. Think about it this way, Sonos,if you're spending half your time explaining what customers need to do to get your product to work, you messed up.
    jgatie
    August 23, 2019
    Good luck with your replacement product. I'm sure you will be quite happy with Bluetooth speakers.
    Lyricist III
    August 23, 2019
    Good luck with your replacement product. I'm sure you will be quite happy with Bluetooth speakers.

    I love that you felt you had to say this. How anyone can have this kind of allegiance to a corporation beats me.
    melvimbe
    August 23, 2019

    This announcement thread should answer your questions about why the change is occurring.Sorry but no, it doesn't really answer anything. All it tells me is that Sonos can't be bothered doing the hard work of making their app useable for a large number of people and that they have been caught out by Apple.


    You made a lot of assumptions/generalities with that statement?


    "Can't be bothered" - The were actually working trying to fix the issue for a year prior to this decision.

    "doing the hard work " - So you're assuming that hard work can eventually fix the issue?

    "large number of people" - In total numbers? Percentage of Sonos users? Do you know what either of these numbers are?

    "been caught out by Apple" - What does that mean?

    But that is not our problem - it's Sonos's problem.


    It's both. Sonos has to deal with bad customer PR and such while you have to deal wiith finding another way to get your music.

    I'm selling my speakers for whatever I can get. Missold and a total waste of money. Probably better off with 4 Sony bluetooth speakers for the money. The sound is not as good but you can play whatever you feel like from your phone (including phonecalls, videos from the phone, etc., which Sonos never could). Pathetic for a supposedly premium product. Think about it this way, Sonos,if you're spending half your time explaining what customers need to do to get your product to work, you messed up.


    How do you know Sonos is spending half the time explaining things to customers?
    Danny
    jgatie
    August 23, 2019

    Good luck with your replacement product. I'm sure you will be quite happy with Bluetooth speakers.I love that you felt you had to say this. How anyone can have this kind of allegiance to a corporation beats me.


    What else am I supposed to say? You've made your mind up that Sonos is not for you and stated you will buy Sony Bluetooth speakers. There are horses for courses, and Sonos is apparently not the horse for your course any more. Great decision. I wish you good luck!
    Lyricist II
    August 27, 2019
    I'm out. This is absurd. I've been verging on replacing Sonos for years. I originally bought into the system because I loved the idea of playing music on good speakers remotely from my computer and phone. I liked the idea of being able to control volume of speakers remotely and even select different rooms with different music. A friend of mine also told me the actual audio on the speakers was good.

    But every time I wasn't able to stream audio from my phone or computer that wasn't provided by one of Sonos's partner companies (Pandora, Spotify, etc), I hit a brick wall. That has meant that I can't play my own music audio unless it's embedded in iTunes, I can't stream a song from YouTube, I can't listen to any other web-based audio unless it's packaged by one of Sonos's partners.

    Now most of my friends use high-end audio blue tooth speakers. At this point it's become a big duh! You can do everything with those that Sonos can do (and more) with the possible exception of separating rooms. But I almost never do that anyway.

    Now this? I can't even play my own music on Sonos?!?!? WTF? This is idiotic. And, yes, I've read all of the work-arounds listed above and elsewhere. Do you really think a large client base will bother? No doubt some will. But most of those simply because they're already invested so much money into this system. That's the whole business model. Pretty sketchy. Pretty lame to hold us hostage and encourage us to throw good money after bad.

    Nope. This is the final straw. I'll try to sell my speakers.

    Later Sonos.
    chicks
    August 27, 2019
    Now most of my friends use high-end audio blue tooth speakers. At this point it's become a big duh! You can do everything with those that Sonos can do (and more) with the possible exception of separating rooms. But I almost never do that anyway.

    If this is what you believe, you clearly don't understand the primary Sonos use cases AT ALL, lol. Bluetooth is probably where you should have been all along. Have fun with all those notifications blasting on your speakers!
    August 27, 2019
    My question would be, as you have a Sonos One, why aren't you playing YouTube, or music stored on your phone, using Airplay 2?
    Lyricist II
    August 27, 2019

    Now most of my friends use high-end audio blue tooth speakers. At this point it's become a big duh! You can do everything with those that Sonos can do (and more) with the possible exception of separating rooms. But I almost never do that anyway.
    If this is what you believe, you clearly don't understand the primary Sonos use cases AT ALL, lol. Bluetooth is probably where you should have been all along. Have fun with all those notifications blasting on your speakers!


    Um, those notifications already blast through my Sonos speakers. If you're talking about the stuff I hear via Pandora, Spotify, etc.

    But I'm willing to admit my own ignorance. Which use-cases am I missing? Trust me, I'd love to be proven wrong. I don't like the idea of investing a lot of money in something and throwing it out. But so far, I'm a little more convinced by posters here who make the point that if the work-arounds take that much effort to explain, there must be something wrong with the system itself.
    Lyricist II
    August 27, 2019
    My question would be, as you have a Sonos One, why aren't you playing YouTube, or music stored on your phone, using Airplay 2?
    If Airplay 2 is as seamless to use as some of you have suggested, I'll give it one last try. But it seems more involved than most of us seem to think, and even comes with its own new set of obstacles. Please nlighten me.