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controlav
controlav
Lead Maestro
Oct 18, 2018 12:57 PM UTC

Why does the 9.2 update NOT have a huge warning about the Desktop controller?

I knew the new crippled desktop controller was coming because I read it here, but when I actually took the 9.2 update there was no warning at all. There are going to be a LOT of very surprised desktop users out there. There's a few on the forum now, but adding a warning to the pre-upgrade message would save Sonos at least some of the forthcoming vitriol.
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    8 replies

    Airgetlam
    Airgetlam
    Oct 18, 2018 3:16 PM UTC
    Nevertheless, I must warn you that in future you should delete the words 'crunchy frog', and replace them with the legend 'crunchy raw unboned real dead frog', if you want to avoid prosecution.
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    Bruce
    jgatie
    jgatie
    Oct 18, 2018 3:33 PM UTC
    Don't forget the lark's vomit.
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      John B
      Oct 18, 2018 4:00 PM UTC
      Hmmm... I was surprised there wasn't any mention of it, as it would have given Sonos a stronger case that people have a choice. I can't see what was to be gained by not mentioning it, given that less 'controversial' changes were listed.
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      Peagle
      Peagle
      Enthusiast II
      Oct 18, 2018 4:07 PM UTC
      Hmmm... I was surprised there wasn't any mention of it, as it would have given Sonos a stronger case that people have a choice. I can't see what was to be gained by not mentioning it, given that less 'controversial' changes were listed.

      I'm surprised Your concern is around giving Sonos cover for removing features on an update and not around the impact this lack of warning has had on the number of people updating without knowing what they are giving up.
      Another example of needing the ability to roll back.
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        Paulw123
        Paulw123
        Virtuoso
        Oct 19, 2018 9:38 AM UTC
        Why was there no mail in the sonos app mail inbox explaining the update changes?
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        controlav
        controlavAuthor
        Lead Maestro
        Oct 19, 2018 1:10 PM UTC
        Why was there no mail in the sonos app mail inbox explaining the update changes?

        Because the desktop apps have never supported the "sonos inbox": it would be pointless.
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        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        AjTrek1
        AjTrek1
        Oct 19, 2018 1:39 PM UTC
        All this back n' forth about why Sonos didn't issue an advance warning about the desktop controller update in v9.2 (while a valid point) isn't going to change anything. I suspect this may have been the first "volatile" update that Sonos has experienced/released; as it relates to the desktop controller, and the consequences (customer push back) weren't addressed internally. JMO.

        In the IT world volatile updates are not uncommon; but after the first or second, subsequent updates are less so. So Sonos IMO this has been a "teaching moment" for you, so take note.:8

        As far as desktops not supporting the "Sonos Inbox" (which I was unaware of as I always use my iOS devcies) if I'm not mistaken each account is registered with an email address.:? That said I don't think it would have been unreasonable to push out an "email blast" announcing the removable of features from the desktop controller. Granted it may have gone unread; but at least it would have been a good-faith effort.

        Cheers!
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        Together Everyone Achieves More = T.E.A.M.
        Stanley_4
        Stanley_4
        Grand Maestro
        Oct 19, 2018 10:10 PM UTC
        "Sorry, I told you." covers a lot of ground and ends a lot of complaints.

        If I was Sonos I'd put a step in the update where the user got an explanation of what is going to happen had to tick a box saying they had and understood the changes before letting it go forward.
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