Why do songs on iPhone keep skipping?

Forum|Forum|7 years ago
November 12, 2018
6 replies
1249 views

Here is an observation that I do not how to fix. I have 4 Sonos Play:1 speakers and a Sonos Boost that is hard wired to my router. I have the Sonos app installed on my PC, iPhones, and iPads. If I decide to listen to Pandora stations, I have no issues with the songs skipping. But...when I play songs from a playlist on my phone, I seldom get a song to finish before randomly skipping to another. The only saving grace is when I play songs from my PC Sonos app. When I play songs from my PC they NEVER skip.
At first I thought it was just my iPhone that was doing this, but I used my iPad and it did the same thing. So, the question is, is this an Apple problem or a Sonos problem. Either way, it appears that the only ones concerned about this are those that are affected by the constant random skipping. I'm leaning towards this being a Sonos problem because the same song playlists on my iPhone do not skip at all when I am using Blue tooth on my car stereo.

So, in closing, has anyone else had this issue? And, more importantly, has a definitive solution been addressed and or given? Just curious.

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Best answer by Ken_Griffiths

Sonos Staff have stated that there is an issue at the moment that can cause audio to skip when playing from the storage on an iOS device whilst having non-Sonos AirPlay devices on the network and/or the iOS device goes into auto-lock.

You can get the stream going by disabling AirPlay on any non-Sonos devices in your home, or by disabling auto-lock in the iOS settings menu under 'Display & Brightness'.

You may want to reach out to the Sonos phone team if you'd prefer not to disable AirPlay, or the iOS auto-lock feature.

You can find Sonos phone number and hours here:
Contact Sonos Customer Care.

Hope that helps.

See also this link:

https://en.community.sonos.com/troubleshooting-228999/podcasts-play-from-this-phone-constantly-cut-out-random-spots-6805263/index1.html#post16272813

Ken_GriffithsAnswer

Sonos Staff have stated that there is an issue at the moment that can cause audio to skip when playing from the storage on an iOS device whilst having non-Sonos AirPlay devices on the network and/or the iOS device goes into auto-lock.

You can get the stream going by disabling AirPlay on any non-Sonos devices in your home, or by disabling auto-lock in the iOS settings menu under 'Display & Brightness'.

You may want to reach out to the Sonos phone team if you'd prefer not to disable AirPlay, or the iOS auto-lock feature.

You can find Sonos phone number and hours here:
Contact Sonos Customer Care.

Hope that helps.

See also this link:

https://en.community.sonos.com/troubleshooting-228999/podcasts-play-from-this-phone-constantly-cut-out-random-spots-6805263/index1.html#post16272813

L

lbauer35

Contributor I

This keeps happening to me and is beyond frustrating. Has there been any new solutions?