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RonBishop
Contributor I
November 24, 2017

Why are the updates so frequent and disruptive

  • November 24, 2017
  • 41 replies
  • 3288 views
This is offered for your system management and senior development staff, please forward
I have had SONOS installed in our home (a $15K system) for 4+ years and it works and sounds great, but.... You keep updating your app to add features and "correct bugs". You are driving users nuts, it's a sound system, not a critical heart monitor or sophisticated pc. We have 2 i-phones, 2-ipads and a Mac. Everytime you update, we can't turn the system on or off. and the update takes some time. First, if you are going to update, advise the user that an update is available and leave system control capability available until the update is complete. Organize your updates so they are made periodically, like every 3-4 months rather than as some developer gets a wild hair. Test your systems before released, this last round had 3, 4,... who knows how many updates to fix bugs.
If you are not a teenager, are gainfully employed, have kids, are not independently wealthy, are over 60 or only moderately technically sophisticated, a smooth and reliable update process with cool new features that are better described would be a giant step toward better customer satisfaction. Apple does it pretty well, so can SONOS.
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    Chris
    Chris
    Lead Maestro
    March 28, 2018
    I disagree with frequent updates to Sonos.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    camillo777
    Headliner I
    March 28, 2018
    Apple is by far more frequent than Sonos in terms of updates....
    Kumar
    March 29, 2018
    In the case of Apple, I look at their frequent updates through a FMEA lens. Both the hacking possibilities/attraction of hackers to OSX/iOS and possible effects of hacking on my bank balances are degrees of magnitude higher than for my Sonos system. So while their updates are just as irritating, I accept that as a price to pay to hopefully stay safe. I have no such concerns with Sonos. Worst case, music will stop playing. I have simple back ups for that worst case.

    As far as OSX updates that are the ones that matter to me, a Mac+Android user, UI changes happen in a scheduled manner, annually. Many of these are just as useless as the Sonos ones, but at least it is just an annual affair, usually in July.
    Whackster
    Trending Lyricist I
    March 29, 2018
    turn off auto updates in sonos. There have been more updates recently because of additions people have been asking for. THEY ARE. DOESN'T STOP THE UPDATES.
    Jabbs
    Contributor I
    July 23, 2018
    I understand the need to update software. We want the new features and so on but it feels like updates happen every few days sometimes. This is not essential to the users. We can wait a couple of weeks surely for new features.

    On top of the constant requests to update, if you don’t, you get limited functionality. Like other users, I just want to turn my tv on or stream live radio while I’m doing the dishes. I REALLY don’t want to wait five minutes while yet another update takes place.

    Also, why can’t essential updates take place ‘in the background’? Why does the whole sound system have to stop to update?

    I love Sonos for what it can do BUT this is a major gripe and inconvenience.

    To those saying just turn off auto updates, that’s fine although I don’t seem to have that option. Maybe I need to update the app first? :S
    camillo777
    Headliner I
    July 24, 2018
    "updates happen every few days sometimes"?
    I don't see these many updates...
    Stanley_4
    Stanley_4
    Grand Maestro
    July 24, 2018
    They can be frequent if you are on the Beta release program, check to see if that is your issue and use your controller to leave it and the updates will be much less frequent.
    Flowerpot
    Contributor I
    July 26, 2018
    turn off auto updates in sonos. There have been more updates recently because of additions people have been asking for.

    No it isn't a function of people asking for features. This is part of the plan to expand Sonos into a 'platform' so they can gather more information about users and sell it. This of course is the 'story of the day' when it comes to IPOs. Sonos was a audio hardware vendor with lame revenues. So instead of improving they're execution, they decided make money by spying on people.
    jgatie
    jgatie
    July 26, 2018


    No it isn't a function of people asking for features. This is part of the plan to expand Sonos into a 'platform' so they can gather more information about users and sell it. This of course is the 'story of the day' when it comes to IPOs. Sonos was a audio hardware vendor with lame revenues. So instead of improving they're execution, they decided make money by spying on people.

    https://www.sonos.com/en-us/legal/privacy

    Sonos respects your privacy and your rights to control your personal data. Our guiding principles are simple. We will be transparent about what data we’re collecting and why. We will protect your data as though it is sacred. And we do not and will not sell your data to third parties.
    chicks
    chicks
    July 26, 2018

    No it isn't a function of people asking for features. This is part of the plan to expand Sonos into a 'platform' so they can gather more information about users and sell it. This of course is the 'story of the day' when it comes to IPOs. Sonos was a audio hardware vendor with lame revenues. So instead of improving they're execution, they decided make money by spying on people.

    Stick to the facts, folks.
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