Why are the updates so frequent and disruptive
This is offered for your system management and senior development staff, please forward
I have had SONOS installed in our home (a $15K system) for 4+ years and it works and sounds great, but.... You keep updating your app to add features and "correct bugs". You are driving users nuts, it's a sound system, not a critical heart monitor or sophisticated pc. We have 2 i-phones, 2-ipads and a Mac. Everytime you update, we can't turn the system on or off. and the update takes some time. First, if you are going to update, advise the user that an update is available and leave system control capability available until the update is complete. Organize your updates so they are made periodically, like every 3-4 months rather than as some developer gets a wild hair. Test your systems before released, this last round had 3, 4,... who knows how many updates to fix bugs.
If you are not a teenager, are gainfully employed, have kids, are not independently wealthy, are over 60 or only moderately technically sophisticated, a smooth and reliable update process with cool new features that are better described would be a giant step toward better customer satisfaction. Apple does it pretty well, so can SONOS.
I have had SONOS installed in our home (a $15K system) for 4+ years and it works and sounds great, but.... You keep updating your app to add features and "correct bugs". You are driving users nuts, it's a sound system, not a critical heart monitor or sophisticated pc. We have 2 i-phones, 2-ipads and a Mac. Everytime you update, we can't turn the system on or off. and the update takes some time. First, if you are going to update, advise the user that an update is available and leave system control capability available until the update is complete. Organize your updates so they are made periodically, like every 3-4 months rather than as some developer gets a wild hair. Test your systems before released, this last round had 3, 4,... who knows how many updates to fix bugs.
If you are not a teenager, are gainfully employed, have kids, are not independently wealthy, are over 60 or only moderately technically sophisticated, a smooth and reliable update process with cool new features that are better described would be a giant step toward better customer satisfaction. Apple does it pretty well, so can SONOS.