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nick1
Contributor I
Apr 13, 2017 6:51 PM UTC
Question

Where is the crossfade on sonos controller on new iPad?

I have downloaded the sonos controller to my new iPad and the is no crossfade option. I have sonos on my PC and android phone and the crossfade is there. I am using Apple Music.
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    14 replies

    jgatie
    jgatie
    Apr 13, 2017 7:12 PM UTC
    For some inexplicable reason, crossfade is under the More Options menu (. . . ) on the Now Playing screen, instead of the queue screen like the others.
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    nick1Author
    Contributor I
    Apr 13, 2017 7:41 PM UTC
    Thanks for your reply, yes on my android it is on the more options (...) at the bottom next to sleep timer but both are missing on the controller for iPad.
    I have uninstalled the controller and reinstalled but no different.
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    jgatie
    jgatie
    Apr 13, 2017 8:09 PM UTC
    It's supposed to be the same place for both Android and iOS. Are you by chance running the beta? If so, that may explain it. iOS can't run beta, though I'm not sure if crossfade is one of the missing items when running different versions of hardware vs. software.
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    nick1Author
    Contributor I
    Apr 13, 2017 8:20 PM UTC
    I don't know if I'm runnng beta. iOS 10 on the iPad. The PC and Samsung phone run the controller fine. Sorry to be vague but I'm a complete novis with I.T.
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    Airgetlam
    Airgetlam
    Apr 13, 2017 8:24 PM UTC
    If you're not sure, I'd certainly try deleting the iOS app, and then downloading it again and installing.

    Unfortunately, I'm not near my Sonos system for me to look for it on my iOS devices. And it's not a feature I've ever actually used, so not a lot of experience here 🙂
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    Bruce
    jgatie
    jgatie
    Apr 13, 2017 8:27 PM UTC
    I don't know if I'm runnng beta. iOS 10 on the iPad. The PC and Samsung phone run the controller fine. Sorry to be vague but I'm a complete novis with I.T.

    You can check if you are running beta here:

    https://www.sonos.com/myaccount/beta

    Login with your Sonos username/password.
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    nick1Author
    Contributor I
    Apr 13, 2017 8:33 PM UTC
    Checked the link and l am not enrolled.
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Apr 13, 2017 10:34 PM UTC
    Checked the link and l am not enrolled.

    Hi nick1,

    Can you check the now playing screen then click on the 3 dots that come after the track name? This should pop up a menu where the crossfade slider lives. If that doesn't work, please send in a diagnostic report and reply with the confirmation number.
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    nick1Author
    Contributor I
    Apr 14, 2017 9:10 AM UTC
    Hi Jeff, tried this too but it's not there. Have send diagnostics to you 7297510.
    Thanks.
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    Ken_Griffiths
    Ken_Griffiths
    Apr 14, 2017 11:46 AM UTC
    Not sure if this helps, but here is a screenshot from my iPad showing the crossfade toggle button in landscape mode:
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