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bockersjv
bockersjv
Local Superstar
July 31, 2021
Answered

Where had Trueplsy gone?

  • July 31, 2021
  • 13 replies
  • 1277 views

Opened my Sonos app in my garden room started playing music and was confronted with a boomy mess. Sounded like Trueplay had been turned off.

Turns out Trueplay is not only off but shows as if it had never been set up.  So I tuned the room again.  That worked but it will not show the option to turn Trueplay on or off. Rebooted all the speakers, tried again but although the tuning completes it does not show in the room.

diagnostic 1231198605

Excuse the title typo, courtesy of Apple autocorrect 

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Best answer by bockersjv

Now resolved, with comprehensive help from Adrian on the support chat tool.
 

We ended up factory re-setting each speaker in turn and adding back into system. Once stereo pairing and added the sub I was able to perform a Trueplay that showed in the Trueplay screen as selectable. 
 

Thanks all for your help and suggestions.  But thank you especially Xander and AdrianK at the support centre for solving this. First time I’ve had to do a factory reset of those speakers. 
 

Now have bass without the boom again 😎

13 replies

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bockersjv
bockersjvAuthor
Local Superstar
August 2, 2021

Xander, will try that. Just a note that the Trueplay menu is always visible but never shows that Trueplay has been performed even after having been done successfully.

So enabled wifi, rebooted all speakers, unplugged lan cables.  Speaker showing as WM1.  Performed Trueplay again and completed successfully but again still does show as complete on the Trueplay screen.

I don’t see why the previous Trueplay setting had been erased either?

I did also do a full restart of my router and all the switches on the Lan.

Anyway,  here’s the latest Diagnostic, in case it helps  1999620175

 

iOS version 14.7.1 iPhone 12Pro.  Also tried on and iPhone 11 iOS 14.6 and 2018 iPad Pro.  Same result.

Xander P
Xander P
Retired Sonos Staff
August 2, 2021

Thanks for trying that @bockersjv, still no real clues in the diagnostic, though it does look like the right speaker in the pair has dropped off.

At this stage it may be best to reach out to the Support Team via live chat or phone call so they can take a closer look, and if necessary have the diagnostics examined by some senior engineers.

Let us know how you get on :)

    bockersjv
    bockersjvAuthorAnswer
    Local Superstar
    August 2, 2021

    Now resolved, with comprehensive help from Adrian on the support chat tool.
     

    We ended up factory re-setting each speaker in turn and adding back into system. Once stereo pairing and added the sub I was able to perform a Trueplay that showed in the Trueplay screen as selectable. 
     

    Thanks all for your help and suggestions.  But thank you especially Xander and AdrianK at the support centre for solving this. First time I’ve had to do a factory reset of those speakers. 
     

    Now have bass without the boom again 😎

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