What do you think of the new 6.4 software?

Either make the new behaviour optional, or allow people to revert to previous versions of the controller. This is 'customer is wrong' attitude is very Apple-like...

This is 'customer is wrong' attitude is very Apple-like...

That's certainly how it is starting to feel. I'm fine with the software as it is as I don't really curate a queue, but there was a lot of negative chatter about the new update regarding the queue on here while it was in beta so i was surprised to see Sonos went forward with it anyway. Seems like they're trying to catch up to features of other music services, which is short-sighted.

It seems like a poorly thought through thing to do. I now notice after updating to 6.4.1. that when I touch on a song, a popup appears, warning me that this action will override the existing play queue, giving me the chance to back out, which I do, and I then go to the three dots on the right. So it seems Sonos have responded to the negative feedback by introducing this extra step after touching on a song.

This is welcome I suppose. However, why not just revert to the previous behaviour, if you are going to re-introduce another stage of user input? It makes no sense at all.

That's certainly how it is starting to feel. I'm fine with the software as it is as I don't really curate a queue, but there was a lot of negative chatter about the new update regarding the queue on here while it was in beta so i was surprised to see Sonos went forward with it anyway. Seems like they're trying to catch up to features of other music services, which is short-sighted.

Catch up? In my mind they are regressing, back to an iTunes interface made for one person listening on ear buds. Multi-room streaming was invented by Sonos, and the queue was perfect for it. The fact they want to regress to an inferior quasi-iPod interface is not catching up to anything.

I simply wish the Play Now one-touch feature added the selection (the album or the song to the end of the album) to the end of the queue and started playing it.

I hate this software update! Why on earth do i want the whole damn album when i selected one song? This ruins sonos! I bought two of these things and now i am not using them and wont be using them anymore! Putting them on craigslist if this isnt fixed and soon!

Looks like BlueSound did the same thing to their queue, an "enhancement" nobody asked for, and customers complained bitterly about it. BS relented, and made it opyional. Let's hope Sonos does the same.

https://www.audiogearclub.com/threads/bluesound-blues.132/

Looks like BlueSound did the same thing to their queue, an "enhancement" nobody asked for, and customers complained bitterly about it. BS relented, and made it opyional. Let's hope Sonos does the same.

https://www.audiogearclub.com/threads/bluesound-blues.132/

Problem is that of the 6 people in the world who like to listen to music in a manner that matches the new Sonos UI probably 4 of them are relatives of people on the Sonos development team. Why else would they have pushed out this change in spite of the vocal protests during the public beta? I think there must be something along these lines preventing Sonos from reversing their mistake the way Bluesound did.

Spotify?

We just need some Sonos executives to have their first party with guests.
Given the nature of my use, I am not seeing enough change in the user experience to get excited about it - in either direction. What puzzles me though is that I don't remember seeing as much reaction to the public beta as I am seeing now. Did Sonos do things beyond what was in that? Or did I miss seeing these reactions then, and Sonos simply ignored them?

moving comment to newer thread