Contributor I

Volume fluctuates on its own

Forum|Forum|8 years ago
September 12, 2018
3 replies
1331 views

As we listen to our sonos system, the volume has started to fluctuate up and down on its own. This happens with the radio apps, Apple and Spotify. Is there a solution?

Volume

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Keith N

Sonos Staff

Hello there, John Tilley. Thanks for posting and welcome to the Community. Next time this happens, please submit a diagnostic report and reply here with the confirmation number it gives at the end. I'll be happy to take a closer look and advise on next steps.

Thanks again!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

S

serious mojo

Lyricist I

This is happening only with my Play:5 and everything else works perfectly. I am very disappointed not because of this failure, but because SONOS doesn't offer replacement parts OR repair service. After a short 1-year warranty, any problem makes a very expensive piece of equipment a boat anchor.

Keith N

Sonos Staff

This is happening only with my Play:5 and everything else works perfectly. I am very disappointed not because of this failure, but because SONOS doesn't offer replacement parts OR repair service. After a short 1-year warranty, any problem makes a very expensive piece of equipment a boat anchor.

With hardware failures, we typically offer a replacement device at a reduced cost. For more information, you may want to reach out to our support team. They can go over all available support avenues for your specific situation.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

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