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Contributor I
March 24, 2017

Volume Control Issues

  • March 24, 2017
  • 15 replies
  • 2921 views
2 Issues here:
- 1st issue is that our volume keeps increasing on its own. I can sit at the computer with the SONOS program open, and watch the bar jump up to max volume on its own. I try to slide it back down and watch it happen again. 4 days in a row now, so becoming an issue. Another thing to note is that I have no other controllers - I only use SONOS through my laptop.
- 2nd issue: I used to be able to control the volume on all three of my speakers separately - I could click on the volume control button and it would drop down showing me the three speakers with their own volume control bar next to them. Now I can only edit the volume as a group. Is there anything I can do to alter the volume on each speaker on its own?
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15 replies

Nico R
Retired Sonos Staff
June 13, 2017
A hearty welcome to the Community, DoubleJ711. There wasn't a lot of pertinent data in the diagnostic, so let's rule out the common causes. On each IOS device that you're using to control Sonos, please perform the following steps:

Tap the "Settings" icon (the gear icon)

Scroll down to the Sonos icon and disable the 'HW Vol Control' and the 'Lock Screen Controls' under the program options.
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Lyricist I
June 20, 2017
Same issue. Deleting/reinstalling app seems to work.
Lyricist I
December 30, 2018
Something similar to OP's 1st issue happens to me as well on Sonos One device. I stream music from Spotify on desktop or iOS app and sometimes it just increases the volume up to the max and keeps on beeping that sound is being increased (without the characteristic sound of max volume reached).

Reading some of the answers I've disabled 'HW Vol Control' and the 'Lock Screen Controls' in the iOS Sonos app (although I'm pretty sure it was turned off last time as I'm not using it too often) and will report back if the issue still happens.

I don't have any other streaming/smart devices nor remote controls.

Diagnostic number: 1494427514
Lyricist I
January 2, 2019
The best option would be to reinstall the app.
Contributor I
January 4, 2019
I'm using a Sonos 5 through MacBook Pro. The issue I have is being unable to control volume using the laptop's keys. Ran a diagnostic and Sonos confirmed there is currently no solution. It seems bizarre that the app has no manual control surely it's something they can easily fix, unless I've missed something here?