Contributor I

Volume Control Issues

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2 Issues here:
- 1st issue is that our volume keeps increasing on its own. I can sit at the computer with the SONOS program open, and watch the bar jump up to max volume on its own. I try to slide it back down and watch it happen again. 4 days in a row now, so becoming an issue. Another thing to note is that I have no other controllers - I only use SONOS through my laptop.
- 2nd issue: I used to be able to control the volume on all three of my speakers separately - I could click on the volume control button and it would drop down showing me the three speakers with their own volume control bar next to them. Now I can only edit the volume as a group. Is there anything I can do to alter the volume on each speaker on its own?

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M

MarieL

Lyricist I

Same problem. I use controllers on Android and Ipad and both are not responding.

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Airgetlam

Within 10 minutes of either of you experiencing this issue, you should submit a system diagnostic, and then post the number here, so that the Sonos folks can take a look and see what the issue might be by looking at the system logs from your controller.

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Bruce

Airgetlam

It also might not hurt to uninstall the Sonos app on your machines, and then reboot the device before downloading and reinstalling the Sonos app. Since all of the "settings" like playlists, etc, are stored on the speaker level, you wouldn't lose anything. Just make sure that when you reinstall, you select "Connect to existing Sonos System".

I'm thinking it may be possible that in at least one case, there's a corrupt control file. But I'm not guaranteeing this, but it doesn't cost anything to do the test. And if it doesn't work, submitting the diagnostic will certainly be a big help.

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Bruce

M

MarieL

Lyricist I

Thank you for this advise: reinstalling the app and rebooting turned out to be the solution! (BTW, the volume of Sonos is overwelming!!)

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Airgetlam

You're quite welcome.

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Bruce

A

adele.fraserAuthor

Contributor I

Thank you Bruce, I will try this and let you know if I get it going. Just so I know for next time, do you have to submit the diagnostics within 10 minutes, or can I still submit diagnostics if I try re-booting and re-installing with no luck?

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Airgetlam

I'd recommend submitting the diagnostic within 10 minutes of the event. I'm not 100% sure as to how much data in the log files is saved across rebooting and reinstalling. No reason not to do two of them though, one before rebooting, one after. Might give them even more data to look at.

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Bruce

K

Kumar

. I can sit at the computer with the SONOS program open, and watch the bar jump up to max volume on its own. I try to slide it back down and watch it happen again. 4 days in a row now, so becoming an issue.

Ghost in the machine?! Many people are reporting this one of late and I can't help thinking it is someone with access to your Sonos that is playing tricks on you. I would be interested in knowing how this one gets solved and whether it was a Sonos glitch.

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Airgetlam

I'll really be interested when we get past the anecdotal discussion, and someone supplies Sonos with a diagnostic, which might actually help them track down the issue 🙂

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Bruce

D

DoubleJ711

Lyricist I

Just submitted diagnostic 7486790 with exactly this issue. A little after 10pm, the volume jumped 50% across a group of two Play:1's in my toddler and baby's bedrooms. Suboptimal, to say the least.

Haven't had the other issues folks reported re inability to control certain speakers.

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