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Leopard
Trending Lyricist I
February 22, 2020

using Amazon Music on Sonos with 4G Router

  • February 22, 2020
  • 35 replies
  • 1116 views

I have set up my Sonos system, 2 paired play 1s and 1 Sonos One,  with a 4 G Router.  Everything works as it used to on the telephone wire router except Amazon Music.

 

I have deleted and re-installed Amazon Music but the result is the same.

 

e.g. I can search for an artist, display albums etc. But can’t display the contents or play individual songs.   Other music providers like TuneIn are working.

 

how do I get Amazon music to set up and play on a 4g router

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    Ken_Griffiths
    Ken_Griffiths
    February 23, 2020

    This is the 3-Network default DNS Server that my MiFi connection was using during the test above 188.31.252.88… you can perhaps check your DNS by navigating with a web browser on your iPad to whatsmydnsserver.com, or any such similar online service.

    LeopardAuthor
    Trending Lyricist I
    February 23, 2020

    Just checked the DNS server for my 4G Three connection it is 188.31.254.89.
     

     For the copper wire router (Sky) that works it is 90.207.253.94

     

    Ive checked again and all fire walls and parental controls are switched off as far as I know

     

    i don’t have another SIM card to try from a different provider.

     

    The only thing I have not tried that I can think of is setting everything back to factory and re-installing the SONOS speakers from scratch.    I don’t have a SONOS move. Just 2 play 1,s and a One SL.  

    John B
    February 23, 2020

    I cannot see resetting Sonos is going to help. Have you tried Ken's suggestion to use Google Public DNS servers?

    Edit  just read of your difficulties changing this.

    Ken_Griffiths
    Ken_Griffiths
    February 23, 2020

    I can’t see the 3-Network DNS servers being different from each other .. I’m on a pay monthly plan FWIW ...and I agree with John B that resetting your devices is unlikely to make a difference here, particularly as everything works on your other wired router.

    I am aware however that the Amazon Music Service can be a little ‘exact’ and 'unforgiving' when searching through the Sonos App, it often does not like partial words… so perhaps just try again with the same searches that I did earlier and see if you get any results at all.

    • With Artists tab selected … type “mumford”
    • With Albums tab selected … type “the lamb lies down”

    If not, then go down the route of submitting a diagnostic immediately after failure (as mentioned earlier) and let’s see if the Sonos Support Staff can assist in discovering where the problem may lie here.

    LeopardAuthor
    Trending Lyricist I
    February 23, 2020

    I’m on a pay monthly plan too with Three.

    i tried some pretty easy one word  artist searches like Beatles.
     

    It found them but when I tried to open the search to the next level (e,g. list of albums or top songs etc) i hit the screen of death

     

    Similar with Album I put in Revolver and drew a blank.    
     

    Exactly the same searches when set up with the wired router produced results I can open

     

    if I put in the name of a song. Like Help. It opens and plays. It even shows the albums where it is located but then trying to open that gives the screen of death.

     

    It partially works,  it’s like I am talking to Amazon but it does not talk back unless it’s the lowest level search. if that makes sense

     

    i submitted a diagnostic last night but have not had response.  It is the weekend I guess.

    Ken_Griffiths
    Ken_Griffiths
    February 23, 2020

    Leopard,

    Ah I see… I was only doing a quick search on the Artist and/or Album and displaying those results I did not go deeper … I will go back and check things again.

    I don’t use the Sonos search facility that often and I only use the MiFi device when travelling, so let me set it up and try it again for you.

    Give me half hour and I will report back.

    Ken_Griffiths
    Ken_Griffiths
    February 23, 2020

    Leopard .. I am able reproduce what I think is your issue with the Amazon Music Service, but it’s somewhat intermittent. Is this the screen you see (note, I have tried this on both iPhone and iPad), the attached are screenshots from both devices connected to the 3 mobile network…

    It is however “intermittent” as I will explain in my next post.

    Ken_Griffiths
    Ken_Griffiths
    February 23, 2020

    If I search for an artist with a lot of albums and songs, like the Beatles for example, I get what might be a timeout and the above screen shows saying “unable to browse music”. 

    On the otherhand if I search for an artist with just a few albums and tracks… Lewis Capaldi is one such example… then the results do return and display as shown in the attached screenshot.

    It also worked for me for Mike & the Mechanics, but several others failed. 

    So it’s very intermittent and seems like the mobile network is somehow holding up the data and it therefore times out.(perhaps?)

    i did a System diagnostic too immediately after it both worked and failed … 1729405978

     

    Just to add I also subscribe to the Deezer HiFi Service too and that service in the Sonos App appears to be working fine and brings back the results everytime. I will screenshot that fact too and post that here in a few moments.

    Ken_Griffiths
    Ken_Griffiths
    February 23, 2020

    Screenshots attached showing the Deezer search results are working here okay.. I searched for the Beatles as an extreme example and it works every-time, almost instantly. Music plays fine from both services to my Move speaker, albeit I have only done a short test in this area.

    I also ran a Speedtest check on the 3-network internet connection in my case. I am getting a meagre 12Mbps upload/download, so its not the greatest connection, comparatively speaking to my home network, but i would have thought it perhaps a reasonable link to get back the Amazon search results and to stream audio. 

    Anyhow, I hope the additional information here assists. 👍 Let me know if I can be of any further help.

    LeopardAuthor
    Trending Lyricist I
    February 23, 2020

    Ken,  thank you

    They are exact examples of what I am seeing and your description that the mobile network is somehow holding up the connection correctly summarises what I was trying to say about being able to talk to Amazon but it not being able to talk back.

     

    As you say it can be intermittent and is definitely related to volume.  
    For example if an artist only has one song on Amazon then that song will display and I can play it.  But if they have one album I will get the album but will no be able to display or play the individual tracks.  Where as in the case of say The Beatles there are a number of albums I will only se the existence of the artist and not even see the albums or tracks. It’s like I can only access the highest common factor of any list.

     

    I am getting about 18 Mbps upload and download with 4g which is at least 8 Mbps quicker than the speed I get with the landline connection for download and 15 Mbps faster than the upload.    I was rather expecting a better performance than a worse one

     

    Thank you for all your help and I am at least happy that someone else has now seen the same or similar issues.  Interesting Deezer works too.  
     

    i will let you know what Huawei have to say tomorrow but I am not holding my breath.

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