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Contributor I
October 18, 2018

USELESS UPDATES!!!

  • October 18, 2018
  • 21 replies
  • 962 views
I bought 6 play 1, 3 play 3, 1 play 5, a play bar, a sub, Conect and connect amp. I TOTALLY REGRET OF BUYING ALL THIS USELESS GEAR. Every time there is a new update i have to set up everything again, every time I have to sent a report that goes no where. I am totally fed up with this software, I am stucked with almost usd 10.000 of sound equipment that takes me 2 full days to reset everyone there is an update. PLEASE DO NOT UPDATE THE SOFTWARE ANY MORE, EVERYTIME YOU TRY TO FIX A BUG ITS WORST!!!!
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    21 replies

    Chris
    Lead Maestro
    October 18, 2018
    Updates … some people love them … some people hate them …. rarely any bugs in updates. If you are having troubles you most likely are getting IP address issues with other devices in your house. Set permanent IP addresses for your Sonos and most used network devices and you will most likely never have update troubles. It really is your network with the problems.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Stuart_W
    World-Class Superstar
    October 18, 2018
    What Chris said
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    Avid Contributor I
    October 18, 2018
    It's the experience of more and more frequent updates for features that I will never use - most often relating to iTunes ( I no longer have any Apple gear in my house ) - or services that aren't available in my country. I can't perform a simple task with my controller because Sonos has chosen to disable the feature until I upgrade to make use of an unrelated feature!
    Stuart_W
    World-Class Superstar
    October 18, 2018
    It's the experience of more and more frequent updates for features that I will never use - most often relating to iTunes ( I no longer have any Apple gear in my house ) - or services that aren't available in my country. I can't perform a simple task with my controller because Sonos has chosen to disable the feature until I upgrade to make use of an unrelated feature!

    Then turn automatic updates off and ensure your phone/tablet doesn't automatically update the apps

    YOU are 100% in control of whether or not to uddate
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    Avid Contributor I
    October 18, 2018
    [quote=Stuart_W]
    Then turn automatic updates off and ensure your phone/tablet doesn't automatically update the apps

    YOU are 100% in control of whether or not to uddate


    The apps on phone and desktop are crippled if you don't update. You may have control over the update but at the expense of not being able to do things with your system. This morning's pending update prevented me from doing anything with my library as all the menu options were disabled.

    As has been mentioned on these forums over the years, you only have to let one guest onto your home network to trigger a cascade of Sonos updates.
    Chris
    Lead Maestro
    October 18, 2018
    And as has been mentioned On the forum over rthe years rsservingbip addresses means no update problems.

    Only a few updates have been Apple related. They are starting to roll out hardware faster then years before with a llot of gen 2 coming out

    If you tell phone not to auto update apps there will be no forcing. Problem of forced is if phone updates it’s app.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Peagle
    Enthusiast II
    October 18, 2018
    [

    YOU are 100% in control of whether or not to uddate


    I'm not sure this is entirely true, see thread below for an example. If an individual who develops apps for Sonos can get caught up, it shows that regular users are pretty much screwed unless they put their units in quarantine.

    Imo we need a way to roll back versions -one mistake and your hardware/software is bricked is not a reasonable situation for customers to be put in.

    https://en.community.sonos.com/controllers-software-228995/controller-refuses-to-add-surrounds-because-9-2-is-pending-6814099
    Chris
    Lead Maestro
    October 18, 2018
    Sonos has never showed any intention of facilitating role backs. No matter how many dozens complain.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Stuart_W
    World-Class Superstar
    October 18, 2018
    [

    YOU are 100% in control of whether or not to uddate


    I'm not sure this is entirely true, see thread below for an example. If an individual who develops apps for Sonos can get caught up, it shows that regular users are pretty much screwed unless they put their units in quarantine.

    Imo we need a way to roll back versions -one mistake and your hardware/software is bricked is not a reasonable situation for customers to be put in.

    https://en.community.sonos.com/controllers-software-228995/controller-refuses-to-add-surrounds-because-9-2-is-pending-6814099

    Ok. So it does seem that if you want to add new components you need to update but you are still 100% in control of whether or not or when to update.

    As to rolling back as Chris says it is very unlikely. I think there may be a handful of cases where Sonos have facilitated roll backs for very specific and narrow reasons but I cannot see them maintaining old software as ultimately supporting that would be a nightmare.

    FWIW I do think that the recent decision to remove many settings and set-up abilities from desktop controllers is a massive mistake especially as there doesn't seem to be a valid technical reason for so-doing. Even though I do use my mobile controllers a lot if I'm on my Mac then I use the controller there and it's not unknown to use the settings therein.
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    Peagle
    Enthusiast II
    October 18, 2018


    Ok. So it does seem that if you want to add new components you need to update but you are still 100% in control of whether or not or when to update.


    Again I'm not sure this is 100% true. The poster was only trying to move a speaker to surround. It was part of his system and everything was on 9.1. Couldn't do it without upgrading.

    I see the "Sonos has never " argument alot here.
    IMO Their record no longer deserves this defense. Sonos had never bricked hardware. Now done twice. Sonos has never removed so many software features we paid for at once.