Contributor I

Updating 7.2 to 7.3 error 30

Forum|Forum|9 years ago
July 5, 2017
21 replies
966 views

I recently moved in with my girlfriend and we're merging our Sonos systems (but them for her for Christmas). She had her two play 1s at 7.3. My many speakers were at 7.2. Plug it all in, and the system tries to update my 7.2 speakers. Update failed with error 30, so I tried one at a time, no luck. Tried hard wiring to router, restarting router and cable modem, tried a couple of different speakers, hard reset (holding the play button down while plugging it in), none of these things worked. Any other suggestions? Thank you!

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jgatie

Since you are trying to merge the two, at least one of your systems would have to be factory reset and added to the other. Try resetting again. Sometimes the Pause/Mute button is not held in long enough and the amber/white flash does not occur. Follow these instructions exactly:

https://sonos.custhelp.com/app/answers/detail/a_id/1107

W

wizawuzaAuthor

Contributor I

Since you are trying to merge the two, at least one of your systems would have to be factory reset and added to the other. Try resetting again. Sometimes the Pause/Mute button is not held in long enough and the amber/white flash does not occur. Follow these instructions exactly:

https://sonos.custhelp.com/app/answers/detail/a_id/1107

Thank you for the suggestion. No luck unfortunately. I had to do the whole thing with "press the volume up button and pause button to hear the chime to sync to your system", so pretty sure the reset worked, but alas, the update still didn't work.

W

wizawuzaAuthor

Contributor I

This is interesting.. I powered down all of our speakers, and tried to update my windows controller from 7.2 to 7.3.. I get the following error (see image). Thoughts? This is the same PC that I'm typing this response on, so clearly Internet works.

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wizawuzaAuthor

Contributor I

Ignore my last message about the PC controller not updating, I got that update working.. regardless, same issue with updating the speakers 😞

jgatie

Ignore my last message about the PC controller not updating, I got that update working.. regardless, same issue with updating the speakers =(

The next step is to submit a diagnostic shortly after the error occurs. Then post the reference number here. Sonos support will take a look at the diagnostic and get back to you.

See here for instructions on submitting a diagnostic:

https://sonos.custhelp.com/app/answers/detail/a_id/142

Airgetlam

I wonder what would happen if you unplugged all of the speakers that were at version 7.3, and connected to the speakers that were left (on 7.2) and tried updating them? Assuming it was successful, you could then plug back in the other speakers.

Frankly, I can't quite figure out why you'd be getting this error.

Huh, looking at the FAQ for error 30, here's what it says, in part:

If you own more than one Sonos product:

Retry the update at least one more time.
Unplug all but one of the Sonos products in your home from power. If you have a Sonos product wired to your router leave it connected to power and unplug all other Sonos products in your home.

Retry the update using the Sonos app. If the update completes successfully, connect one more of your Sonos products to power, wait up to a minute for the product to appear in your Sonos app, and attempt to update when prompted.

Continue this process until all of your products have been updated. If you encounter an error while attempting to update one of your products, connect that product to your router with an Ethernet cable and attempt the update one last time. If the update is successful, you can unplug the product from your router and return it to its original location.

Bruce

W

wizawuzaAuthor

Contributor I

Unfortunately I've tried this. Right now I have 1 speaker plugged in, a 7.2 Play 1.. no luck. Tried updating from an iPhone, Android phone, and PC controller. I also tried this with a 7.2 Playbar in case it was a specific issue with the Play 1.. both speakers were, at the time, plugged into the router via Ethernet cable.

The only other thing I can think of is something wrong with my Internet connection as I have been getting some issues logging into gmail/etc...

Airgetlam

Indeed, that's odd. Normally, since you're having issues getting to gmail, etc, I'd recommend rebooting the router (and modem, if there is one), but you'd said in the first post that you had. But I'll certainly echo jgatie's suggestion as extremely valid. Submit that diagnostic, and either post the number here, or contact them in some other form, so that you can get someone to look at it.

Bruce

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wizawuzaAuthor

Contributor I

Good point about posting the number here.
Confirmation number:
7570523

Thanks!

K

kiki le schnoodle

Lyricist III

I too have been trying to get help from Sonos on this and have teached the same point as you. I have two Sonos Play 5's and a bridge that i didn't actually use before which i now connected to try and improve reliability I can successfully update one of the play %'s and the bridge to version 7.3, but the other will not upgrade to 7.3 from 7.2.

I have done hard reset to all play devices. I have tried disconnecting all but the one un-updated device. Wifi or ethernet it makes no difference. I get error code 30 each time.

I thave used twitter to report my error submission reference to Sonos.

Im getting really slow replies from Sonos. Over 4 days, taking about 24hrs to get guidance , follow it and fail before i get another message. Come on Sonos, please help us get this sorted.
. It doesn't sound like an isolated case.

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