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ablertr
Contributor I
Nov 25, 2018 3:35 AM UTC

Updates require Credit Card?

So I try to update and I’m sent to Apple App Store. I select update but then a pop up requests cc info. I don’t use cc’s anymore. Is there another way to update my SONOS, please?
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    6 replies

    gazza1977
    Prominent Collaborator I
    Nov 25, 2018 7:48 AM UTC
    As far as I am aware you don’t need to pay to update any Sonos software

    I would check you have not been hacked
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      Smilja
      Smilja
      Nov 25, 2018 8:50 AM UTC
      So I try to update and I’m sent to Apple App Store. I select update but then a pop up requests cc info. I don’t use cc’s anymore. Is there another way to update my SONOS, please?
      I'd recommend to change your Apple/iCloud password immediately.

      https://appleid.apple.com/#!&page=signin

      https://iforgot.apple.com/password/verify/appleid
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      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
        Keith N
        Keith N
        Sonos Staff
        Nov 25, 2018 7:15 PM UTC
        I've seen some instances where if a charge on the App Store doesn't go through, users may be unable to update or use the App Store until that discrepancy is fixed. Either way, it sounds like you may want to reach out to Apple about this one.

        If you really need to update Sonos immediately, try using a computer or another controller that is not tied to that Apple ID.
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        Chris
        Chris
        Lead Maestro
        Nov 25, 2018 7:39 PM UTC
        The apple store is what is requiring a cc on file … they like to have that on file even to download free stuff.
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        Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
          gazza1977
          Prominent Collaborator I
          Nov 25, 2018 8:07 PM UTC
          Well I use apple iPhone X. iMac. And iPads. And none have a CC linked to any of them. They never have. And all my updates work fine

          I strongly suggest changing your passwords and contacting apple
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          Chris
          Chris
          Lead Maestro
          Nov 25, 2018 8:10 PM UTC
          I have had iTunes Store lock me out when credit card expired making me re-enter.
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          Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
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