Updates have ruined my Sonos

I've also had many problems since software updates. If only we could go back to the software from 2 years ago, it was perfect! It's not a IP address issue for me. All devices on my network have an assigned fixed IP address... With the current software the controller (smartphone) constantly disconnects. Radio streams for example stop and start for no apparent reason. The smartphone interface is much harder to navigate... My sonos favourites lists were deleted for an unknown reason after one update. I've no interest in creating new lists. Right now I can't play anything from the internet only music from my home library. Sonos has gone from a highly desirable 9/10 to barely usable 3/10 thanks to these
software updates...

Have you tried a re-boot of your system (Router, Sonos and ALL devices thereon)? There may well be network issues that will be cleared by so doing.

Yes, 4 reboots today, complete system, in fact I just turned off the mains supply. But these problems have persisted for months...

Hi kieron d



I'd hazard to say that this is ...almost always... (ok... certainly very often) a result of networking challenges that arise in the environment when the players reboot themselves and request new IP addresses from the network router.

I strongly suggest you begin with assuming that an IP address conflict has occurred over your network where more than one device is using the same IP address - this creates substantial communication challenges and Sonos really requires an excellent communication environment to operate properly.



Nice attempt at providing help, but you have nothing in the OPs message that indicates they have an IP conflict. And then you go on for several paragraphs assuming that's the root issue.

I have static IP assignments on my network. Same IP address and DNS for every piece of Sonos gear for the last couple of years. And I have major issues with updates breaking connectivity, losing playlists, causing headaches and downtime because of the way Sonos holds you hostage with updates.

It's a faiiure of the system in general ---- not IP address conflicts, I can assure you.

In other words, quit your job, put the rest of your life on hold to listen to music out of wireless speakers. 😃

Since I downloaded the recent updates my system has become unusable. Is anyone else having the same issues?
I have owned a amp 5 for many years, The amp was wired and assigned a static ip address. There is no way ip can be shared since it is outside the shared ip range.
Amp 5 would not played for more than a few minutes. I solved that issue by creating an account with Sonos, here is where real problems started. After a few weeks amp got an update, from that moment on it was bad. Now it is useless, it won't even trun on. I am moving to old school amps that don't have a network connection now. Seems companies are following Apples lead of destroying old equipment to make you buy more. I had an amp that lasted 25 years until lightning killed.it, seems greed is stronger than lightning.

Since I downloaded the recent updates my system has become unusable. Is anyone else having the same issues?
I have owned a amp 5 for many years, The amp was wired and assigned a static ip address. There is no way ip can be shared since it is outside the shared ip range.
Amp 5 would not played for more than a few minutes. I solved that issue by creating an account with Sonos, here is where real problems started. After a few weeks amp got an update, from that moment on it was bad. Now it is useless, it won't even trun on. I am moving to old school amps that don't have a network connection now. Seems companies are following Apples lead of destroying old equipment to make you buy more. I had an amp that lasted 25 years until lightning killed.it, seems greed is stronger than lightning.

Hi there,

If your Connect:Amp doesn't turn on, there's likely a hardware issue rather than a software one. It might be best to give us a call so our phone team can take a look live. You can find our phone number and hours here.

If the Connect:Amp shows up in your app but won't play, please submit a diagnostic report and reply here with the confirmation number, I'll take a look for you.