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JMMac
Contributor I
April 19, 2019

Update to obsolete

  • April 19, 2019
  • 17 replies
  • 1550 views
The latest update has made my controller stop working.
I use an amazon kindle fire to control my sonos (speaker and sound bar) - but with the latest software update it now says that my kindle software is not recent enough. I've spoken to amazon, and the software is up to date. I've spoken to customer services at Sonos - and they say there's nothing they can do. I cannot return to the previous version of the app.
Does anyone know of a way to get the old version of the app back? or is there another update?
My fire is not that old.
I am really cross that what was working well is suddenly cancelled by Sonos - I understand that old hardware won't get new updates forever, but it seems wrong that it is made to not work anymore (and no warning given or I wouldn't have updated the app) and there seems nothing that I can do.

Sonos is a premium brand and I had been very happy with it - but not now
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      JMMacAuthor
      Contributor I
      April 20, 2019
      Everything else works on my kindle. You make it sound like I'm trying to get the sonos to work on something years and years and yeas old - it's not! My youngest speaker is only one year old (the oldest one about 18 months).

      I don't expect new upgrades forever - but I also don't expect it to stop working for no reason - it was perfectly functional - why make it stop working - surely the app could just be left alone on the device, receiving no changes? I really do not understand the whole concept - with expensive speakers to take away the app so now they don't work.

      Think I will just have to give up now and accept that I can't use them any more.
        JMMacAuthor
        Contributor I
        April 20, 2019
        Sorry Airgetlam - I am confused.
        If you stop releasing updates surely the last update will continue to work?
        Airgetlam
        Airgetlam
        April 20, 2019
        Not necessarily. If there was something in the new code that relied on a feature that existed in the newer OS, but not in the older, it forces the user to update. And if you're fixing a bug, and you no longer have access to the source code of the older OS, it makes it hard to confirm/guaranty compatibility.

        And honestly, there always was an aspect of legal responsibility involved. There were certain aspects that the companies I worked for that forced us to test against available OS releases. If the older OS was no longer supported/available from the company that originally wrote it, we were required to stop supporting it with our releases.
        Bruce
        JMMacAuthor
        Contributor I
        April 20, 2019
        Thank you for the explanation, although it doesn't help me continue to use something that was very new and had been working. Maybe the moral of this story is to buy wired in speakers and continue to have a spaghetti monster at the back of the tv.

        Now where's that gramophone? she says, rootling about in the loft.
          Airgetlam
          Airgetlam
          April 21, 2019
          It's unfortunate that technology isn't exactly what we want, but what we get. Unfortunately, companies have to create what sells to the majority of the people, and the rest of us have to figure out how to fit the pieces together to make it do what we want.

          I feel your pain. I hate having to shut people out of using my games when I have to drop support of OS's when the companies who make them drop support, but when the programmers can't get reference to look up information when they're fixing bugs, I get why it has to be done.
          Bruce
          JMMacAuthor
          Contributor I
          April 21, 2019
          BTW I've found the date of the latest update from Amazon - it's 7 February 2019 - so about 2 months from the latest update and Sonos have stopped the app working.

          But I think I am giving up now, just won't make the same mistake again.
            H-Man 5050
            Lyricist I
            April 27, 2019
            So i havent used my Sonos in a while...using Galaxy Note 8 phone so not that old and today it wouldnt work. The app was saying that my controller/app was not up to date and functionality would be limited...basically i cant use sonos and there is no update!
            I tried everything thinking it was a sonos issue so i fully reset both sonos connects and still same issue....
            I used my fiance's extremely old iphone and hers worked fine. Being her phone is a dinosaur, i think its an issue with the most recent android update and not the phone.(or the kindle of the first poster)

            Anyone else having the issue?
            This is such a pain! I cant use my sonos!
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